Exit this survey Institute of Building Technology Customer Satisfaction The Institute of Building Technology (IBT), a division of the IAPMO Group, is committed to giving our clients thorough and efficient testing and services. In order to better serve our clients, please help us complete this survey. Your input is greatly appreciated. Question Title * 1. Please tell us a little about yourself (this is strictly confidential) Company Name Contact Person Phone E-mail Address Question Title * 2. Date work completed? Date Date Question Title * 3. Other Comments Question Title * 4. Quotation Process Strongly Disagree Somewhat Disagree Neither Agree nor Disagree Somewhat Agree Strongly Agree IBT Lab Staff was courteous IBT Lab Staff was courteous Strongly Disagree IBT Lab Staff was courteous Somewhat Disagree IBT Lab Staff was courteous Neither Agree nor Disagree IBT Lab Staff was courteous Somewhat Agree IBT Lab Staff was courteous Strongly Agree IBT Lab Staff was responsive to my needs IBT Lab Staff was responsive to my needs Strongly Disagree IBT Lab Staff was responsive to my needs Somewhat Disagree IBT Lab Staff was responsive to my needs Neither Agree nor Disagree IBT Lab Staff was responsive to my needs Somewhat Agree IBT Lab Staff was responsive to my needs Strongly Agree IBT Lab Staff answered my questions IBT Lab Staff answered my questions Strongly Disagree IBT Lab Staff answered my questions Somewhat Disagree IBT Lab Staff answered my questions Neither Agree nor Disagree IBT Lab Staff answered my questions Somewhat Agree IBT Lab Staff answered my questions Strongly Agree Quotation was provided in a timely manner Quotation was provided in a timely manner Strongly Disagree Quotation was provided in a timely manner Somewhat Disagree Quotation was provided in a timely manner Neither Agree nor Disagree Quotation was provided in a timely manner Somewhat Agree Quotation was provided in a timely manner Strongly Agree Pricing is competitive to other labs Pricing is competitive to other labs Strongly Disagree Pricing is competitive to other labs Somewhat Disagree Pricing is competitive to other labs Neither Agree nor Disagree Pricing is competitive to other labs Somewhat Agree Pricing is competitive to other labs Strongly Agree Question Title * 5. Testing Process Strongly Disagree Somewhat Disagree Neither Agree nor Disagree Somewhat Agree Strongly Agree IBT Test Technician/Engineer was courteous IBT Test Technician/Engineer was courteous Strongly Disagree IBT Test Technician/Engineer was courteous Somewhat Disagree IBT Test Technician/Engineer was courteous Neither Agree nor Disagree IBT Test Technician/Engineer was courteous Somewhat Agree IBT Test Technician/Engineer was courteous Strongly Agree IBT Test Technician/ Engineer was technically knowledgeable IBT Test Technician/ Engineer was technically knowledgeable Strongly Disagree IBT Test Technician/ Engineer was technically knowledgeable Somewhat Disagree IBT Test Technician/ Engineer was technically knowledgeable Neither Agree nor Disagree IBT Test Technician/ Engineer was technically knowledgeable Somewhat Agree IBT Test Technician/ Engineer was technically knowledgeable Strongly Agree IBT Test Technician/Engineer answered my questions satisfactorily IBT Test Technician/Engineer answered my questions satisfactorily Strongly Disagree IBT Test Technician/Engineer answered my questions satisfactorily Somewhat Disagree IBT Test Technician/Engineer answered my questions satisfactorily Neither Agree nor Disagree IBT Test Technician/Engineer answered my questions satisfactorily Somewhat Agree IBT Test Technician/Engineer answered my questions satisfactorily Strongly Agree Test was completed in a timely manner Test was completed in a timely manner Strongly Disagree Test was completed in a timely manner Somewhat Disagree Test was completed in a timely manner Neither Agree nor Disagree Test was completed in a timely manner Somewhat Agree Test was completed in a timely manner Strongly Agree IBT Lab has one-stop testing capability IBT Lab has one-stop testing capability Strongly Disagree IBT Lab has one-stop testing capability Somewhat Disagree IBT Lab has one-stop testing capability Neither Agree nor Disagree IBT Lab has one-stop testing capability Somewhat Agree IBT Lab has one-stop testing capability Strongly Agree Question Title * 6. Report Process Strongly Disagree Somewhat Disagree Neither Agree nor Disagree Somewhat Agree Strongly Agree Report was accurate Report was accurate Strongly Disagree Report was accurate Somewhat Disagree Report was accurate Neither Agree nor Disagree Report was accurate Somewhat Agree Report was accurate Strongly Agree Report was easy to understand Report was easy to understand Strongly Disagree Report was easy to understand Somewhat Disagree Report was easy to understand Neither Agree nor Disagree Report was easy to understand Somewhat Agree Report was easy to understand Strongly Agree Report was completed in a timely manner Report was completed in a timely manner Strongly Disagree Report was completed in a timely manner Somewhat Disagree Report was completed in a timely manner Neither Agree nor Disagree Report was completed in a timely manner Somewhat Agree Report was completed in a timely manner Strongly Agree Question Title * 7. Invoice Process Strongly Disagree Somewhat Disagree Neither Agree nor Disagree Somewhat Agree Strongly Agree Invoice was accurate Invoice was accurate Strongly Disagree Invoice was accurate Somewhat Disagree Invoice was accurate Neither Agree nor Disagree Invoice was accurate Somewhat Agree Invoice was accurate Strongly Agree Invoice was easy to understand Invoice was easy to understand Strongly Disagree Invoice was easy to understand Somewhat Disagree Invoice was easy to understand Neither Agree nor Disagree Invoice was easy to understand Somewhat Agree Invoice was easy to understand Strongly Agree Submit
