Patron Feedback Survey

Question Title

* 1. How often do you visit the library

Frequently (3 or more times a WEEK)

Occasionally (2 or less times a MONTH)

Seldom (4 or less times a YEAR)

Never

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Library Staff are professional in their dealings with me	Library Staff are professional in their dealings with me Strongly Agree	Library Staff are professional in their dealings with me Agree	Library Staff are professional in their dealings with me Neutral	Library Staff are professional in their dealings with me Disagree	Library Staff are professional in their dealings with me Strongly Disagree	Library Staff are professional in their dealings with me
Library staff are friendly	Library staff are friendly Strongly Agree	Library staff are friendly Agree	Library staff are friendly Neutral	Library staff are friendly Disagree	Library staff are friendly Strongly Disagree	Library staff are friendly
Library staff are interested in me and my needs	Library staff are interested in me and my needs Strongly Agree	Library staff are interested in me and my needs Agree	Library staff are interested in me and my needs Neutral	Library staff are interested in me and my needs Disagree	Library staff are interested in me and my needs Strongly Disagree	Library staff are interested in me and my needs
Library staff are knowledgeable	Library staff are knowledgeable Strongly Agree	Library staff are knowledgeable Agree	Library staff are knowledgeable Neutral	Library staff are knowledgeable Disagree	Library staff are knowledgeable Strongly Disagree	Library staff are knowledgeable
Library staff responds in a timely manner	Library staff responds in a timely manner Strongly Agree	Library staff responds in a timely manner Agree	Library staff responds in a timely manner Neutral	Library staff responds in a timely manner Disagree	Library staff responds in a timely manner Strongly Disagree	Library staff responds in a timely manner

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Library Staff are professional in their dealings with me

Library Staff are professional in their dealings with me Strongly Agree

Library Staff are professional in their dealings with me Agree

Library Staff are professional in their dealings with me Neutral

Library Staff are professional in their dealings with me Disagree

Library Staff are professional in their dealings with me Strongly Disagree

Library Staff are professional in their dealings with me

Library staff are friendly

Library staff are friendly Strongly Agree

Library staff are friendly Agree

Library staff are friendly Neutral

Library staff are friendly Disagree

Library staff are friendly Strongly Disagree

Library staff are friendly

Library staff are interested in me and my needs

Library staff are interested in me and my needs Strongly Agree

Library staff are interested in me and my needs Agree

Library staff are interested in me and my needs Neutral

Library staff are interested in me and my needs Disagree

Library staff are interested in me and my needs Strongly Disagree

Library staff are interested in me and my needs

Library staff are knowledgeable

Library staff are knowledgeable Strongly Agree

Library staff are knowledgeable Agree

Library staff are knowledgeable Neutral

Library staff are knowledgeable Disagree

Library staff are knowledgeable Strongly Disagree

Library staff are knowledgeable

Library staff responds in a timely manner

Library staff responds in a timely manner Strongly Agree

Library staff responds in a timely manner Agree

Library staff responds in a timely manner Neutral

Library staff responds in a timely manner Disagree

Library staff responds in a timely manner Strongly Disagree

Library staff responds in a timely manner

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Computers and electronic equipment are accessible in the library	Computers and electronic equipment are accessible in the library Strongly Agree	Computers and electronic equipment are accessible in the library Agree	Computers and electronic equipment are accessible in the library Neutral	Computers and electronic equipment are accessible in the library Disagree	Computers and electronic equipment are accessible in the library Strongly Disagree
Printing and photocopying services are adequate	Printing and photocopying services are adequate Strongly Agree	Printing and photocopying services are adequate Agree	Printing and photocopying services are adequate Neutral	Printing and photocopying services are adequate Disagree	Printing and photocopying services are adequate Strongly Disagree
Group study areas are adequate	Group study areas are adequate Strongly Agree	Group study areas are adequate Agree	Group study areas are adequate Neutral	Group study areas are adequate Disagree	Group study areas are adequate Strongly Disagree
Opening hours are adequate	Opening hours are adequate Strongly Agree	Opening hours are adequate Agree	Opening hours are adequate Neutral	Opening hours are adequate Disagree	Opening hours are adequate Strongly Disagree

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Computers and electronic equipment are accessible in the library

Computers and electronic equipment are accessible in the library Strongly Agree

Computers and electronic equipment are accessible in the library Agree

Computers and electronic equipment are accessible in the library Neutral

Computers and electronic equipment are accessible in the library Disagree

Computers and electronic equipment are accessible in the library Strongly Disagree

Printing and photocopying services are adequate

Printing and photocopying services are adequate Strongly Agree

Printing and photocopying services are adequate Agree

Printing and photocopying services are adequate Neutral

Printing and photocopying services are adequate Disagree

Printing and photocopying services are adequate Strongly Disagree

Group study areas are adequate

Group study areas are adequate Strongly Agree

Group study areas are adequate Agree

Group study areas are adequate Neutral

Group study areas are adequate Disagree

Group study areas are adequate Strongly Disagree

Opening hours are adequate

Opening hours are adequate Strongly Agree

Opening hours are adequate Agree

Opening hours are adequate Neutral

Opening hours are adequate Disagree

Opening hours are adequate Strongly Disagree

	Strongly agree	Agree	Neutral	Disagree	Strongly Disagree
Resources are appropriate for my needs	Resources are appropriate for my needs Strongly agree	Resources are appropriate for my needs Agree	Resources are appropriate for my needs Neutral	Resources are appropriate for my needs Disagree	Resources are appropriate for my needs Strongly Disagree
Resources are easy to find	Resources are easy to find Strongly agree	Resources are easy to find Agree	Resources are easy to find Neutral	Resources are easy to find Disagree	Resources are easy to find Strongly Disagree
Borrowing policies and procedures are clearly stated	Borrowing policies and procedures are clearly stated Strongly agree	Borrowing policies and procedures are clearly stated Agree	Borrowing policies and procedures are clearly stated Neutral	Borrowing policies and procedures are clearly stated Disagree	Borrowing policies and procedures are clearly stated Strongly Disagree
I usually find the resources I need	I usually find the resources I need Strongly agree	I usually find the resources I need Agree	I usually find the resources I need Neutral	I usually find the resources I need Disagree	I usually find the resources I need Strongly Disagree
I usually ask the library staff for assistance	I usually ask the library staff for assistance Strongly agree	I usually ask the library staff for assistance Agree	I usually ask the library staff for assistance Neutral	I usually ask the library staff for assistance Disagree	I usually ask the library staff for assistance Strongly Disagree
Recommendations for new or different resources are listened to by the library staff	Recommendations for new or different resources are listened to by the library staff Strongly agree	Recommendations for new or different resources are listened to by the library staff Agree	Recommendations for new or different resources are listened to by the library staff Neutral	Recommendations for new or different resources are listened to by the library staff Disagree	Recommendations for new or different resources are listened to by the library staff Strongly Disagree

Strongly agree

Agree

Neutral

Disagree

Strongly Disagree

Resources are appropriate for my needs

Resources are appropriate for my needs Strongly agree

Resources are appropriate for my needs Agree

Resources are appropriate for my needs Neutral

Resources are appropriate for my needs Disagree

Resources are appropriate for my needs Strongly Disagree

Resources are easy to find

Resources are easy to find Strongly agree

Resources are easy to find Agree

Resources are easy to find Neutral

Resources are easy to find Disagree

Resources are easy to find Strongly Disagree

Borrowing policies and procedures are clearly stated

Borrowing policies and procedures are clearly stated Strongly agree

Borrowing policies and procedures are clearly stated Agree

Borrowing policies and procedures are clearly stated Neutral

Borrowing policies and procedures are clearly stated Disagree

Borrowing policies and procedures are clearly stated Strongly Disagree

I usually find the resources I need

I usually find the resources I need Strongly agree

I usually find the resources I need Agree

I usually find the resources I need Neutral

I usually find the resources I need Disagree

I usually find the resources I need Strongly Disagree

I usually ask the library staff for assistance

I usually ask the library staff for assistance Strongly agree

I usually ask the library staff for assistance Agree

I usually ask the library staff for assistance Neutral

I usually ask the library staff for assistance Disagree

I usually ask the library staff for assistance Strongly Disagree

Recommendations for new or different resources are listened to by the library staff

Recommendations for new or different resources are listened to by the library staff Strongly agree

Recommendations for new or different resources are listened to by the library staff Agree

Recommendations for new or different resources are listened to by the library staff Neutral

Recommendations for new or different resources are listened to by the library staff Disagree

Recommendations for new or different resources are listened to by the library staff Strongly Disagree

Question Title

* 5. I have accessed the Library Facebook Page & web site and find it:

Easy to navigate to find answers to my questions

Most information is readily available

Would like to see more social media posts

I don't access Facebook or the web site

Other (please specify)

Patron Feedback

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* 1. How often do you visit the library

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* 2. Please indicate your level of satisfaction concerning Customer Service

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* 3. Please indicate your level of satisfaction concerning the FACILITIES by completing the following statements:

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* 4. Please indicate your level of satisfaction concerning the RESOURCES by completing the following statements:

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* 5. I have accessed the Library Facebook Page & web site and find it: