Introduction

Thank you for taking the time to participate in our 2026 Customer Feedback Survey. At FBC Reinsurance, we are committed to continuously improving our services and delivering greater value to our clients. Your feedback is important to us and will help us better understand your needs, expectations, and overall experience. We greatly appreciate your input!

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1. On a scale of 1 to 10, please rate the quality of service (in terms of meeting expectations) that you get from us?

1 10
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i We adjusted the number you entered based on the slider’s scale.

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2. On a scale of 1 to 10, how do you rate our claims turnaround time?

1 10
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i We adjusted the number you entered based on the slider’s scale.

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3. On a scale of 1 to 10, how do you rate our quotation turnaround time?

1 10
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i We adjusted the number you entered based on the slider’s scale.

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4. Is FBC Re your top reinsurer when you think of product innovation and problem solving?

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5. On a scale of 1 to 10, please rate the level of training and technical expertise that you get from FBC Reinsurance.

1 10
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i We adjusted the number you entered based on the slider’s scale.

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6. Out of 10, kindly rate your likelihood (1 means very unlikely and 10 means very likely) to continue placing business with FBC Reinsurance or recommend other players to work with FBC Reinsurance

1 10
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i We adjusted the number you entered based on the slider’s scale.

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7. Please share any areas that you want FBC Reinsurance to improve on or correct.

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8. Do you expect the market share for FBC Reinsurance on your reinsurance placements to increase, decrease or remain during the next year 2027? Kindly share reasons for your expected trends.

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