Sports Client Satisfaction Survey

	Always satisfied	Usually satisfied	Satisfied	Somewhat satisfied	Never satisfied	Does not apply
Availability of Toxicologists	Availability of Toxicologists Always satisfied	Availability of Toxicologists Usually satisfied	Availability of Toxicologists Satisfied	Availability of Toxicologists Somewhat satisfied	Availability of Toxicologists Never satisfied	Availability of Toxicologists Does not apply
Response Time to Questions and Needs by Toxicologists	Response Time to Questions and Needs by Toxicologists Always satisfied	Response Time to Questions and Needs by Toxicologists Usually satisfied	Response Time to Questions and Needs by Toxicologists Satisfied	Response Time to Questions and Needs by Toxicologists Somewhat satisfied	Response Time to Questions and Needs by Toxicologists Never satisfied	Response Time to Questions and Needs by Toxicologists Does not apply
Quality and Thoroughness of Toxicologists	Quality and Thoroughness of Toxicologists Always satisfied	Quality and Thoroughness of Toxicologists Usually satisfied	Quality and Thoroughness of Toxicologists Satisfied	Quality and Thoroughness of Toxicologists Somewhat satisfied	Quality and Thoroughness of Toxicologists Never satisfied	Quality and Thoroughness of Toxicologists Does not apply
Testing Menu	Testing Menu Always satisfied	Testing Menu Usually satisfied	Testing Menu Satisfied	Testing Menu Somewhat satisfied	Testing Menu Never satisfied	Testing Menu Does not apply
Laboratory Report Format	Laboratory Report Format Always satisfied	Laboratory Report Format Usually satisfied	Laboratory Report Format Satisfied	Laboratory Report Format Somewhat satisfied	Laboratory Report Format Never satisfied	Laboratory Report Format Does not apply

Always satisfied

Usually satisfied

Satisfied

Somewhat satisfied

Never satisfied

Does not apply

Availability of Toxicologists

Availability of Toxicologists Always satisfied

Availability of Toxicologists Usually satisfied

Availability of Toxicologists Satisfied

Availability of Toxicologists Somewhat satisfied

Availability of Toxicologists Never satisfied

Availability of Toxicologists Does not apply

Response Time to Questions and Needs by Toxicologists

Response Time to Questions and Needs by Toxicologists Always satisfied

Response Time to Questions and Needs by Toxicologists Usually satisfied

Response Time to Questions and Needs by Toxicologists Satisfied

Response Time to Questions and Needs by Toxicologists Somewhat satisfied

Response Time to Questions and Needs by Toxicologists Never satisfied

Response Time to Questions and Needs by Toxicologists Does not apply

Quality and Thoroughness of Toxicologists

Quality and Thoroughness of Toxicologists Always satisfied

Quality and Thoroughness of Toxicologists Usually satisfied

Quality and Thoroughness of Toxicologists Satisfied

Quality and Thoroughness of Toxicologists Somewhat satisfied

Quality and Thoroughness of Toxicologists Never satisfied

Quality and Thoroughness of Toxicologists Does not apply

Testing Menu

Testing Menu Always satisfied

Testing Menu Usually satisfied

Testing Menu Satisfied

Testing Menu Somewhat satisfied

Testing Menu Never satisfied

Testing Menu Does not apply

Laboratory Report Format

Laboratory Report Format Always satisfied

Laboratory Report Format Usually satisfied

Laboratory Report Format Satisfied

Laboratory Report Format Somewhat satisfied

Laboratory Report Format Never satisfied

Laboratory Report Format Does not apply

	Always satisfied	Usually satisfied	Satisfied	Somewhat satisfied	Never satisfied	Does not apply
Availability of Client Services	Availability of Client Services Always satisfied	Availability of Client Services Usually satisfied	Availability of Client Services Satisfied	Availability of Client Services Somewhat satisfied	Availability of Client Services Never satisfied	Availability of Client Services Does not apply
Response Time to Your Questions and Needs by Client Services	Response Time to Your Questions and Needs by Client Services Always satisfied	Response Time to Your Questions and Needs by Client Services Usually satisfied	Response Time to Your Questions and Needs by Client Services Satisfied	Response Time to Your Questions and Needs by Client Services Somewhat satisfied	Response Time to Your Questions and Needs by Client Services Never satisfied	Response Time to Your Questions and Needs by Client Services Does not apply
Problem Resolution by Client Services	Problem Resolution by Client Services Always satisfied	Problem Resolution by Client Services Usually satisfied	Problem Resolution by Client Services Satisfied	Problem Resolution by Client Services Somewhat satisfied	Problem Resolution by Client Services Never satisfied	Problem Resolution by Client Services Does not apply
Ease of Ordering Client Supplies	Ease of Ordering Client Supplies Always satisfied	Ease of Ordering Client Supplies Usually satisfied	Ease of Ordering Client Supplies Satisfied	Ease of Ordering Client Supplies Somewhat satisfied	Ease of Ordering Client Supplies Never satisfied	Ease of Ordering Client Supplies Does not apply
Availability of Results	Availability of Results Always satisfied	Availability of Results Usually satisfied	Availability of Results Satisfied	Availability of Results Somewhat satisfied	Availability of Results Never satisfied	Availability of Results Does not apply
Availability of Billing Team	Availability of Billing Team Always satisfied	Availability of Billing Team Usually satisfied	Availability of Billing Team Satisfied	Availability of Billing Team Somewhat satisfied	Availability of Billing Team Never satisfied	Availability of Billing Team Does not apply
Response Time to Your Questions and Needs by Billing Team	Response Time to Your Questions and Needs by Billing Team Always satisfied	Response Time to Your Questions and Needs by Billing Team Usually satisfied	Response Time to Your Questions and Needs by Billing Team Satisfied	Response Time to Your Questions and Needs by Billing Team Somewhat satisfied	Response Time to Your Questions and Needs by Billing Team Never satisfied	Response Time to Your Questions and Needs by Billing Team Does not apply

Always satisfied

Usually satisfied

Satisfied

Somewhat satisfied

Never satisfied

Does not apply

Availability of Client Services

Availability of Client Services Always satisfied

Availability of Client Services Usually satisfied

Availability of Client Services Satisfied

Availability of Client Services Somewhat satisfied

Availability of Client Services Never satisfied

Availability of Client Services Does not apply

Response Time to Your Questions and Needs by Client Services

Response Time to Your Questions and Needs by Client Services Always satisfied

Response Time to Your Questions and Needs by Client Services Usually satisfied

Response Time to Your Questions and Needs by Client Services Satisfied

Response Time to Your Questions and Needs by Client Services Somewhat satisfied

Response Time to Your Questions and Needs by Client Services Never satisfied

Response Time to Your Questions and Needs by Client Services Does not apply

Problem Resolution by Client Services

Problem Resolution by Client Services Always satisfied

Problem Resolution by Client Services Usually satisfied

Problem Resolution by Client Services Satisfied

Problem Resolution by Client Services Somewhat satisfied

Problem Resolution by Client Services Never satisfied

Problem Resolution by Client Services Does not apply

Ease of Ordering Client Supplies

Ease of Ordering Client Supplies Always satisfied

Ease of Ordering Client Supplies Usually satisfied

Ease of Ordering Client Supplies Satisfied

Ease of Ordering Client Supplies Somewhat satisfied

Ease of Ordering Client Supplies Never satisfied

Ease of Ordering Client Supplies Does not apply

Availability of Results

Availability of Results Always satisfied

Availability of Results Usually satisfied

Availability of Results Satisfied

Availability of Results Somewhat satisfied

Availability of Results Never satisfied

Availability of Results Does not apply

Availability of Billing Team

Availability of Billing Team Always satisfied

Availability of Billing Team Usually satisfied

Availability of Billing Team Satisfied

Availability of Billing Team Somewhat satisfied

Availability of Billing Team Never satisfied

Availability of Billing Team Does not apply

Response Time to Your Questions and Needs by Billing Team

Response Time to Your Questions and Needs by Billing Team Always satisfied

Response Time to Your Questions and Needs by Billing Team Usually satisfied

Response Time to Your Questions and Needs by Billing Team Satisfied

Response Time to Your Questions and Needs by Billing Team Somewhat satisfied

Response Time to Your Questions and Needs by Billing Team Never satisfied

Response Time to Your Questions and Needs by Billing Team Does not apply

	Always Satisfied	Usually Satisfied	Satisfied	Somewhat Satisfied	Never Satisfied	Does Not Apply
Availability of Your Sales Representative	Availability of Your Sales Representative Always Satisfied	Availability of Your Sales Representative Usually Satisfied	Availability of Your Sales Representative Satisfied	Availability of Your Sales Representative Somewhat Satisfied	Availability of Your Sales Representative Never Satisfied	Availability of Your Sales Representative Does Not Apply
Response Time to Your Questions and Needs by Your Sales Representative	Response Time to Your Questions and Needs by Your Sales Representative Always Satisfied	Response Time to Your Questions and Needs by Your Sales Representative Usually Satisfied	Response Time to Your Questions and Needs by Your Sales Representative Satisfied	Response Time to Your Questions and Needs by Your Sales Representative Somewhat Satisfied	Response Time to Your Questions and Needs by Your Sales Representative Never Satisfied	Response Time to Your Questions and Needs by Your Sales Representative Does Not Apply
Frequency of Office Visits made by Your Sales Representative	Frequency of Office Visits made by Your Sales Representative Always Satisfied	Frequency of Office Visits made by Your Sales Representative Usually Satisfied	Frequency of Office Visits made by Your Sales Representative Satisfied	Frequency of Office Visits made by Your Sales Representative Somewhat Satisfied	Frequency of Office Visits made by Your Sales Representative Never Satisfied	Frequency of Office Visits made by Your Sales Representative Does Not Apply
Scientific Resource Provided	Scientific Resource Provided Always Satisfied	Scientific Resource Provided Usually Satisfied	Scientific Resource Provided Satisfied	Scientific Resource Provided Somewhat Satisfied	Scientific Resource Provided Never Satisfied	Scientific Resource Provided Does Not Apply
Service Offerings (as compared to other laboratories)	Service Offerings (as compared to other laboratories) Always Satisfied	Service Offerings (as compared to other laboratories) Usually Satisfied	Service Offerings (as compared to other laboratories) Satisfied	Service Offerings (as compared to other laboratories) Somewhat Satisfied	Service Offerings (as compared to other laboratories) Never Satisfied	Service Offerings (as compared to other laboratories) Does Not Apply

Always Satisfied

Usually Satisfied

Satisfied

Somewhat Satisfied

Never Satisfied

Does Not Apply

Availability of Your Sales Representative

Availability of Your Sales Representative Always Satisfied

Availability of Your Sales Representative Usually Satisfied

Availability of Your Sales Representative Satisfied

Availability of Your Sales Representative Somewhat Satisfied

Availability of Your Sales Representative Never Satisfied

Availability of Your Sales Representative Does Not Apply

Response Time to Your Questions and Needs by Your Sales Representative

Response Time to Your Questions and Needs by Your Sales Representative Always Satisfied

Response Time to Your Questions and Needs by Your Sales Representative Usually Satisfied

Response Time to Your Questions and Needs by Your Sales Representative Satisfied

Response Time to Your Questions and Needs by Your Sales Representative Somewhat Satisfied

Response Time to Your Questions and Needs by Your Sales Representative Never Satisfied

Response Time to Your Questions and Needs by Your Sales Representative Does Not Apply

Frequency of Office Visits made by Your Sales Representative

Frequency of Office Visits made by Your Sales Representative Always Satisfied

Frequency of Office Visits made by Your Sales Representative Usually Satisfied

Frequency of Office Visits made by Your Sales Representative Satisfied

Frequency of Office Visits made by Your Sales Representative Somewhat Satisfied

Frequency of Office Visits made by Your Sales Representative Never Satisfied

Frequency of Office Visits made by Your Sales Representative Does Not Apply

Scientific Resource Provided

Scientific Resource Provided Always Satisfied

Scientific Resource Provided Usually Satisfied

Scientific Resource Provided Satisfied

Scientific Resource Provided Somewhat Satisfied

Scientific Resource Provided Never Satisfied

Scientific Resource Provided Does Not Apply

Service Offerings (as compared to other laboratories)

Service Offerings (as compared to other laboratories) Always Satisfied

Service Offerings (as compared to other laboratories) Usually Satisfied

Service Offerings (as compared to other laboratories) Satisfied

Service Offerings (as compared to other laboratories) Somewhat Satisfied

Service Offerings (as compared to other laboratories) Never Satisfied

Service Offerings (as compared to other laboratories) Does Not Apply

Question Title

* 4. Would you recommend Aegis to others?

Yes

Please tell us why or why not

Question Title

* 5. If you would like for an Aegis representative to contact you regarding your feedback, please provide your contact information below.

Name

Company

Address

Address 2

City/Town

State/Province

ZIP/Postal Code

Country

Email Address

Phone Number

Sports Client Satisfaction Survey

Question Title

* 1. Aegis Science

Question Title

* 2. Aegis Service

Question Title

* 3. Aegis Sales (if applicable)

Question Title

* 4. Would you recommend Aegis to others?

Question Title

* 5. If you would like for an Aegis representative to contact you regarding your feedback, please provide your contact information below.