Customer Care Survey - Lactation Services

Please take just a few minutes to tell us about your recent experience with our company. We truly appreciate your honest feedback. Testimonials may be used in future marketing, but we will never share your name or any personal information. Thank you!

	Delighted	Satisfied	Dissatisfied
1. Politeness of the office person when you called for our services?	1. Politeness of the office person when you called for our services? Delighted	1. Politeness of the office person when you called for our services? Satisfied	1. Politeness of the office person when you called for our services? Dissatisfied
2. Company's ability to set a scheduled time range that was at your convenience?	2. Company's ability to set a scheduled time range that was at your convenience? Delighted	2. Company's ability to set a scheduled time range that was at your convenience? Satisfied	2. Company's ability to set a scheduled time range that was at your convenience? Dissatisfied
3. RN/IBCLC's arrival within that scheduled time range?	3. RN/IBCLC's arrival within that scheduled time range? Delighted	3. RN/IBCLC's arrival within that scheduled time range? Satisfied	3. RN/IBCLC's arrival within that scheduled time range? Dissatisfied
4. Politeness of the RN/IBCLC who provided the service?	4. Politeness of the RN/IBCLC who provided the service? Delighted	4. Politeness of the RN/IBCLC who provided the service? Satisfied	4. Politeness of the RN/IBCLC who provided the service? Dissatisfied
5. Knowledge of the RN/IBCLC who provided the service?	5. Knowledge of the RN/IBCLC who provided the service? Delighted	5. Knowledge of the RN/IBCLC who provided the service? Satisfied	5. Knowledge of the RN/IBCLC who provided the service? Dissatisfied
6. Cleanliness and efficiency of equipment delivered, if applicable.	6. Cleanliness and efficiency of equipment delivered, if applicable. Delighted	6. Cleanliness and efficiency of equipment delivered, if applicable. Satisfied	6. Cleanliness and efficiency of equipment delivered, if applicable. Dissatisfied
7. Development of a feeding/sleeping/pumping plan that worked for your family?	7. Development of a feeding/sleeping/pumping plan that worked for your family? Delighted	7. Development of a feeding/sleeping/pumping plan that worked for your family? Satisfied	7. Development of a feeding/sleeping/pumping plan that worked for your family? Dissatisfied
8. Were all questions answered to your satisfaction?	8. Were all questions answered to your satisfaction? Delighted	8. Were all questions answered to your satisfaction? Satisfied	8. Were all questions answered to your satisfaction? Dissatisfied

Delighted

Satisfied

Dissatisfied

1. Politeness of the office person when you called for our services?

1. Politeness of the office person when you called for our services? Delighted

1. Politeness of the office person when you called for our services? Satisfied

1. Politeness of the office person when you called for our services? Dissatisfied

2. Company's ability to set a scheduled time range that was at your convenience?

2. Company's ability to set a scheduled time range that was at your convenience? Delighted

2. Company's ability to set a scheduled time range that was at your convenience? Satisfied

2. Company's ability to set a scheduled time range that was at your convenience? Dissatisfied

3. RN/IBCLC's arrival within that scheduled time range?

3. RN/IBCLC's arrival within that scheduled time range? Delighted

3. RN/IBCLC's arrival within that scheduled time range? Satisfied

3. RN/IBCLC's arrival within that scheduled time range? Dissatisfied

4. Politeness of the RN/IBCLC who provided the service?

4. Politeness of the RN/IBCLC who provided the service? Delighted

4. Politeness of the RN/IBCLC who provided the service? Satisfied

4. Politeness of the RN/IBCLC who provided the service? Dissatisfied

5. Knowledge of the RN/IBCLC who provided the service?

5. Knowledge of the RN/IBCLC who provided the service? Delighted

5. Knowledge of the RN/IBCLC who provided the service? Satisfied

5. Knowledge of the RN/IBCLC who provided the service? Dissatisfied

6. Cleanliness and efficiency of equipment delivered, if applicable.

6. Cleanliness and efficiency of equipment delivered, if applicable. Delighted

6. Cleanliness and efficiency of equipment delivered, if applicable. Satisfied

6. Cleanliness and efficiency of equipment delivered, if applicable. Dissatisfied

7. Development of a feeding/sleeping/pumping plan that worked for your family?

7. Development of a feeding/sleeping/pumping plan that worked for your family? Delighted

7. Development of a feeding/sleeping/pumping plan that worked for your family? Satisfied

7. Development of a feeding/sleeping/pumping plan that worked for your family? Dissatisfied

8. Were all questions answered to your satisfaction?

8. Were all questions answered to your satisfaction? Delighted

8. Were all questions answered to your satisfaction? Satisfied

8. Were all questions answered to your satisfaction? Dissatisfied

Yes

Customer Care Survey - Lactation Services

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* 1. Thanks for sharing your thoughts with us! How would you rate the service you recently received?

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* 2. Would you use our company again?

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* 3. Would you recommend our company to friends and family?

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* 4. What did you like best about working with us?

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* 5. What would you encourage us to do differently?

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* 6. Any additional services that you wish we would provide?

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* 7. Name: (OPTIONAL)

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* 8. Date:

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* 9. Who was the nurse that helped you?