* 1. When I call Connection the telephone is answered promptly and courteously

* 2. I am treated courteously by the receptionist/support staff

* 3. Staff are sensitive to my cultural/ethnic background

* 4. When I leave a message for staff it is returned within 1 day

* 5. I am satisfied with my treatment team

* 6. The services I have received have been helpful

* 7. Connections values the privacy of my health information

* 8. How satisfied are you with your last visit

Very Dissatisfied
i We adjusted the number you entered based on the slider’s scale.

* 9. My illness/problem and its treatment are explained to me

* 10. How likely is it that you would recommend Connections to a friend or family member

Very Unlikely
i We adjusted the number you entered based on the slider’s scale.

* 11. What is one thing we could improve?

* 12. What is one thing we are doing well?

T