Question Title

* 1. When I call Connection the telephone is answered promptly and courteously

Question Title

* 2. I am treated courteously by the receptionist/support staff

Question Title

* 3. Staff are sensitive to my cultural/ethnic background

Question Title

* 4. When I leave a message for staff it is returned within 1 day

Question Title

* 5. I am satisfied with my treatment team

Question Title

* 6. The services I have received have been helpful

Question Title

* 7. Connections values the privacy of my health information

Question Title

* 8. How satisfied are you with your last visit

Very Dissatisfied Extremely Satisified
Clear
i We adjusted the number you entered based on the slider’s scale.

Question Title

* 9. My illness/problem and its treatment are explained to me

Question Title

* 10. How likely is it that you would recommend Connections to a friend or family member

Very Unlikely Very Likely
Clear
i We adjusted the number you entered based on the slider’s scale.

Question Title

* 11. What is one thing we could improve?

Question Title

* 12. What is one thing we are doing well?

T