Your feedback is important for our service improvement. Please use this different 0-10-point rating scale, where point 10 refers to 'Definitely' and point 0 refers to 'Definitely Not'.

Please rate the following statements which correspond most closely to your desired response :

* 1. Were you able to find what you were looking for?

* 2. What were you looking for in the website?

* 3. Based on your online experience a few minutes ago, would you recommend TM to your friends and families?

If you score below 6, please answer the following questions. You can choose one or more than one answer. 
4. What advices would you give to get your rating up to a 10?

* A. Information online

* B. Support online

* C. Registration online

* D. Billing online