IHRF - Brokerage and Mobile Support client survey

1.

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* 1.
Below are a series of statements regarding the SHAC workers. Please select an answer according to the degree you agree or disagree with each statement.

	Disagree	Somewhat Disagree	Neutral	Somewhat Agree	Agree	N/A
It was easy to contact my SHAC Worker when I needed to	It was easy to contact my SHAC Worker when I needed to Disagree	It was easy to contact my SHAC Worker when I needed to Somewhat Disagree	It was easy to contact my SHAC Worker when I needed to Neutral	It was easy to contact my SHAC Worker when I needed to Somewhat Agree	It was easy to contact my SHAC Worker when I needed to Agree	It was easy to contact my SHAC Worker when I needed to N/A
My SHAC Worker understood my needs and issues	My SHAC Worker understood my needs and issues Disagree	My SHAC Worker understood my needs and issues Somewhat Disagree	My SHAC Worker understood my needs and issues Neutral	My SHAC Worker understood my needs and issues Somewhat Agree	My SHAC Worker understood my needs and issues Agree	My SHAC Worker understood my needs and issues N/A
I was satisfied with the support I received from my SHAC Worker	I was satisfied with the support I received from my SHAC Worker Disagree	I was satisfied with the support I received from my SHAC Worker Somewhat Disagree	I was satisfied with the support I received from my SHAC Worker Neutral	I was satisfied with the support I received from my SHAC Worker Somewhat Agree	I was satisfied with the support I received from my SHAC Worker Agree	I was satisfied with the support I received from my SHAC Worker N/A
I felt the service I received from my SHAC Worker was non-judgemental	I felt the service I received from my SHAC Worker was non-judgemental Disagree	I felt the service I received from my SHAC Worker was non-judgemental Somewhat Disagree	I felt the service I received from my SHAC Worker was non-judgemental Neutral	I felt the service I received from my SHAC Worker was non-judgemental Somewhat Agree	I felt the service I received from my SHAC Worker was non-judgemental Agree	I felt the service I received from my SHAC Worker was non-judgemental N/A
I met often with my SHAC Worker to plan and respond to my needs	I met often with my SHAC Worker to plan and respond to my needs Disagree	I met often with my SHAC Worker to plan and respond to my needs Somewhat Disagree	I met often with my SHAC Worker to plan and respond to my needs Neutral	I met often with my SHAC Worker to plan and respond to my needs Somewhat Agree	I met often with my SHAC Worker to plan and respond to my needs Agree	I met often with my SHAC Worker to plan and respond to my needs N/A
I felt I could trust my SHAC Worker to act in my best interests	I felt I could trust my SHAC Worker to act in my best interests Disagree	I felt I could trust my SHAC Worker to act in my best interests Somewhat Disagree	I felt I could trust my SHAC Worker to act in my best interests Neutral	I felt I could trust my SHAC Worker to act in my best interests Somewhat Agree	I felt I could trust my SHAC Worker to act in my best interests Agree	I felt I could trust my SHAC Worker to act in my best interests N/A
I felt valued and heard by my SHAC Worker	I felt valued and heard by my SHAC Worker Disagree	I felt valued and heard by my SHAC Worker Somewhat Disagree	I felt valued and heard by my SHAC Worker Neutral	I felt valued and heard by my SHAC Worker Somewhat Agree	I felt valued and heard by my SHAC Worker Agree	I felt valued and heard by my SHAC Worker N/A
I felt confident that information collected by my SHAC Worker was kept confidential and secure	I felt confident that information collected by my SHAC Worker was kept confidential and secure Disagree	I felt confident that information collected by my SHAC Worker was kept confidential and secure Somewhat Disagree	I felt confident that information collected by my SHAC Worker was kept confidential and secure Neutral	I felt confident that information collected by my SHAC Worker was kept confidential and secure Somewhat Agree	I felt confident that information collected by my SHAC Worker was kept confidential and secure Agree	I felt confident that information collected by my SHAC Worker was kept confidential and secure N/A
I had a clear understanding of the roles each organisation played in supporting me (co-case management)	I had a clear understanding of the roles each organisation played in supporting me (co-case management) Disagree	I had a clear understanding of the roles each organisation played in supporting me (co-case management) Somewhat Disagree	I had a clear understanding of the roles each organisation played in supporting me (co-case management) Neutral	I had a clear understanding of the roles each organisation played in supporting me (co-case management) Somewhat Agree	I had a clear understanding of the roles each organisation played in supporting me (co-case management) Agree	I had a clear understanding of the roles each organisation played in supporting me (co-case management) N/A
Overall, my experience with SHAC was positive	Overall, my experience with SHAC was positive Disagree	Overall, my experience with SHAC was positive Somewhat Disagree	Overall, my experience with SHAC was positive Neutral	Overall, my experience with SHAC was positive Somewhat Agree	Overall, my experience with SHAC was positive Agree	Overall, my experience with SHAC was positive N/A

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* 2. While working with SHAC, what has been most useful and helpful for you?

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* 3. From the support you have received from SHAC, what would you change or improve?

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* 4. What had been the greatest change/achievement/relief/outcome for you since working with SHAC?

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* 5. Please write any comments you have about your overall experience with SHAC and your SHAC worker.

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* 6. Are you happy for SHAC to share your comments from this survey on media/social media/to funding bodies, etc.? (information is de-identified)

Yes

No