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IHR - Brokerage and Mobile Support client survey

33.

1.

Below are a series of statements regarding the SHAC workers. Please select an answer according to the degree you agree or disagree with each statement.

(Required.)
Disagree
Somewhat Disagree
Neutral
Somewhat Agree
Agree
N/A
It was easy to contact my SHAC Worker when I needed to
My SHAC Worker understood my needs and issues
I was satisfied with the support I received from my SHAC Worker
I felt the service I received from my SHAC Worker was non-judgemental
I met often with my SHAC Worker to plan and respond to my needs
I felt I could trust my SHAC Worker to act in my best interests
I felt valued and heard by my SHAC Worker
I felt confident that information collected by my SHAC Worker was kept confidential and secure
I had a clear understanding of the roles each organisation played in supporting me (co-case management)
Overall, my experience with SHAC was positive
2.While working with SHAC, what has been most useful and helpful for you?(Required.)
3.From the support you have received from SHAC, what would you change or improve?(Required.)
4.What had been the greatest change/achievement/relief/outcome for you since working with SHAC?(Required.)
5.Please write any comments you have about your overall experience with SHAC and your SHAC worker.(Required.)
6.Are you happy for SHAC to share your comments from this survey on media/social media/to funding bodies, etc.? (information is de-identified)(Required.)