Community Experience Charter Consultation 27 July to 16 August 2020

The City of Salisbury is committed to providing our community with the best possible experience they can have when interacting with us.

Our vision – which is newly defined in our new City Plan 2035 - is to provide a progressive, sustainable and connected community. The values that we uphold will ensure that we work together as one team, to deliver an exceptional community experience that exceeds community expectations and delivers a future that everyone can own and be proud of.

We would like to invite our community to provide us with their thoughts and feedback on our proposed new Community Experience Charter. This your opportunity to let us know how you would expect us to provide you with a respectful, accountable, collaborative and helpful service.

Please find attached an interactive survey, where you can view the Community Experience Charter, and make comments to various sections if you'd like.

Community service is everyone's responsibility.

Question Title

* 1. Have you reviewed the Customer Experience Charter? You can view it here

Yes

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* 2. The City of Salisbury is committed to providing our community with the best possible community experience; do you think we have clearly defined this in our charter?

Yes

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* 3. Where did you hear about this consultation? (Select all that apply)

Council website

Library

Community centre

Social media

Other (please specify)

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* 4. Have you dealt with us in the past?

Yes

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* 5. If so, was it by phone, in person, by email, web chat or post?

Phone

In person

Web chat

Post

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* 6. Based on that experience, how could council improve their community experience to better serve your needs?

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* 7. How satisfied are you with our current levels of community service?

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 8. Do you believe this proposed charter of improved community experience will benefit your service when interacting with the City of Salisbury?

Yes

Comments

Community Experience Charter Consultation 27 July to 16 August 2020

Question Title

* 1. Have you reviewed the Customer Experience Charter? You can view it here

Question Title

* 2. The City of Salisbury is committed to providing our community with the best possible community experience; do you think we have clearly defined this in our charter?

Question Title

* 3. Where did you hear about this consultation? (Select all that apply)

Question Title

* 4. Have you dealt with us in the past?

Question Title

* 5. If so, was it by phone, in person, by email, web chat or post?

Question Title

* 6. Based on that experience, how could council improve their community experience to better serve your needs?

Question Title

* 7. How satisfied are you with our current levels of community service?

Question Title

* 8. Do you believe this proposed charter of improved community experience will benefit your service when interacting with the City of Salisbury?

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* 9. Please provide any feedback or suggestions, comments or concerns you may have on this proposed Community Experience Charter