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Citizens Advice Guernsey - Feedback Survey for Website
Client Feedback
Thank you for giving your consent to be sent this 6 question survey which will take less than 1 minute to complete. Your feedback is anonymous and is gratefully appreciated.
1.
How would you rate the service overall?
Excellent
Good
Neutral
Poor
Very poor
2.
How easy was it to access the service?
Very easy
Easy
Neutral
Difficult
Very difficult
3.
Was information and advice explained in a way that you understood?
Easily understood
Understood
Neutral
Difficult to understand
Very difficult to understand
4.
Has the service helped you to find a way forward?
Completely
Greatly
Moderately
Partly
Not at all
5.
Has the service helped to resolve your issue?
Completely
Greatly
Ongoing/partly
Slightly
Not at all
6.
How likely are you to recommend our service?
Very likely
Likely
Neutral
Unlikely
Very unlikely
7.
Please feel free to add any additional comments. As this is an anonymous survey, we are unable to look into this further unless you provide us with your full name and telephone number below.