Citizens Advice Guernsey - Feedback Survey for Website

Client Feedback

Thank you for giving your consent to be sent this 6 question survey which will take less than 1 minute to complete. Your feedback is anonymous and is gratefully appreciated.

Question Title

* 1. How would you rate the service overall?

Excellent

Good

Neutral

Poor

Very poor

Question Title

* 2. How easy was it to access the service?

Very easy

Easy

Neutral

Difficult

Very difficult

Question Title

* 3. Was information and advice explained in a way that you understood?

Easily understood

Understood

Neutral

Difficult to understand

Very difficult to understand

Question Title

* 4. Has the service helped you to find a way forward?

Completely

Greatly

Moderately

Partly

Not at all

Question Title

* 5. Has the service helped to resolve your issue?

Completely

Greatly

Ongoing/partly

Slightly

Not at all

Question Title

* 6. How likely are you to recommend our service?

Very likely

Likely

Neutral

Unlikely

Very unlikely

Question Title

* 7. Please feel free to add any additional comments. As this is an anonymous survey, we are unable to look into this further unless you provide us with your full name and telephone number below.