Customer Satisfaction Survey

The Texas State Board of Examiners of Psychologists strives to provide licensing, enforcement, and other regulatory services to the public in an honest, fair, thorough, cost-efficient, and timely manner.  In order to assist the Board with improving its services, please take a moment and respond to this survey.

Please identify yourself: (mark only one)

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* 1. Please identify yourself: (mark only one)

Please provide the following information if you would like the Board to contact you with any questions it may have regarding your survey responses.

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* 2. Please provide the following information if you would like the Board to contact you with any questions it may have regarding your survey responses.

What was the nature of your contact with us?

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* 3. What was the nature of your contact with us?

Overall, how satisfied are you with the Texas State Board of Examiners of Psychologists?

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* 4. Overall, how satisfied are you with the Texas State Board of Examiners of Psychologists?

How satisfied are you with the knowledge of agency staff?

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* 5. How satisfied are you with the knowledge of agency staff?

How satisfied are you with the level of professionalism exhibited by agency staff?

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* 6. How satisfied are you with the level of professionalism exhibited by agency staff?

How satisfied are you with how we handle your telephone calls and email inquiries?

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* 7. How satisfied are you with how we handle your telephone calls and email inquiries?

How satisfied are you with the timeliness of our response to customer complaints?

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* 8. How satisfied are you with the timeliness of our response to customer complaints?

How satisfied are you with the accuracy and helpfulness of our written information?

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* 9. How satisfied are you with the accuracy and helpfulness of our written information?

How satisfied are you with the accuracy and helpfulness of our website?

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* 10. How satisfied are you with the accuracy and helpfulness of our website?

How can we improve our delivery of services to the public?

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* 11. How can we improve our delivery of services to the public?

General Comments or Concerns:

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* 12. General Comments or Concerns:

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