Hello,
We need your help explaining to companies what they're getting wrong when taking calls from people with voice differences and disorders. That way, we can help them do better. If you had good experiences, we want to hear about them too. We want to know which companies are getting it right and which aren’t. We want to use your stories to guide advice to call centres, and help them change their ways of working so they're better able to meet the needs of customers and service users with speech and voice differences.
The survey is anonymous, but there's an opportunity for you to add your email at the end, if you're happy for us to reach out to you directly to find out more.
On average, it takes just 6 minutes to complete the survey.
Thank you for filling in the survey – you’re a star!