After our transition from Sunshine Support Coordination to Alina Collective, we would like your feedback on what is working well, where we need to improve and your experience on the services you receive. Your feedback will help us improve and review our processes and delivery to ensure that we can offer the best service. We thank you for taking the time to complete this survey.

1.How long have you been using Alina Collective/Sunshine SC?

Less than six months

Six months to a year

1 - 2 years

More than 2 years

I am not a customer

2.How would you rate the communication with Sunshine SC/Alina Collective? (responding to calls, getting back to your emails and keeping you updated with information)

Always

Usually

Sometimes

Rarely

Never

3.Has your Support Coordinator helped you to understand your NDIS plan, NDIS funding and supports?

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

4.Does Alina Collective/Sunshine SC respect and show interest to understand your values, beliefs, culture and individual diversity?

A great deal

A lot

A moderate amount

A little

None at all

5.How likely are you to recommend Alina Collective?

Extremely likely

Very likely

Somewhat likely

Not so likely

Not at all likely

6.Do you feel you are adequately supported for your needs and to help you achieve your goals?

Yes

No

Comments (optional)

7.Are there any areas you feel that Alina Collective could improve on in supporting you?

Yes

No

Please let us know

8.Do you have any feedback you would like to share? - All feedback is valued and helpful to us to continue to improve our services

Yes

No

Please comment

9.If you are comfortable sharing, who is your current Support Coordinator and do you have a review or feedback to provide about your Support Coordinator?

Yes

No

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