1.Name & Address:

2.1. Do you want to be contacted regarding the results of your survey?

Yes

No

3.How long have you been a customer of Partner Ag (Penner/Nicholson)?

0-3 Years

4-8 Years

9 Plus years

4.With your experience with Partner Ag, how do you view the company in its entirety? (Weak 1 to Strong 5)

1

2

3

4

5

5.How satisfied are you with Partner Ag in each of the following areas?

Satisfaction

Availability of product/parts

1 - very dissatisfied2 - dissatisfied3 - satisfied4 - very satisfied

Customer service

1 - very dissatisfied2 - dissatisfied3 - satisfied4 - very satisfied

Response time

1 - very dissatisfied2 - dissatisfied3 - satisfied4 - very satisfied

Value for money

1 - very dissatisfied2 - dissatisfied3 - satisfied4 - very satisfied

Staff knowledge level

1 - very dissatisfied2 - dissatisfied3 - satisfied4 - very satisfied

Communication

1 - very dissatisfied2 - dissatisfied3 - satisfied4 - very satisfied

Transaction satisfaction

1 - very dissatisfied2 - dissatisfied3 - satisfied4 - very satisfied

Shop location

1 - very dissatisfied2 - dissatisfied3 - satisfied4 - very satisfied

6.How important are each of the following areas to you regarding Partner Ag,

Importance

Availability of products/parts

1 - not Important2 - somewhat important3 - important4 - very important

Customer service

1 - not Important2 - somewhat important3 - important4 - very important

Response time

1 - not Important2 - somewhat important3 - important4 - very important

Value for money

1 - not Important2 - somewhat important3 - important4 - very important

Staff knowledge level

1 - not Important2 - somewhat important3 - important4 - very important

Communication

1 - not Important2 - somewhat important3 - important4 - very important

Transaction satisfaction

1 - not Important2 - somewhat important3 - important4 - very important

Shop location

1 - not Important2 - somewhat important3 - important4 - very important

7.Please rate your experiences with our customer service team, 1 being very unhappy and 5 being very happy.

Satisfaction

The manner in which you were greeted.

1 - very unhappy2 - unhappy3 - happy4 - very happy5 - not applicable

Sincerity & honesty in dealing with you.

1 - very unhappy2 - unhappy3 - happy4 - very happy5 - not applicable

Consideration of your time.

1 - very unhappy2 - unhappy3 - happy4 - very happy5 - not applicable

Ability to listen & understand your questions

1 - very unhappy2 - unhappy3 - happy4 - very happy5 - not applicable

Fulfilled all commitments made to you

1 - very unhappy2 - unhappy3 - happy4 - very happy5 - not applicable

How satisfied are you with the way your phone call was handled

1 - very unhappy2 - unhappy3 - happy4 - very happy5 - not applicable

8.How was your experience with Partner Ag service team, 1 being very unhappy and 5 being very happy

Satisfaction

Friendliness of staff

1 - very unhappy2 - unhappy3 - happy4 - very happy5 - not applicable

Knowledge of staff

1 - very unhappy2 - unhappy3 - happy4 - very happy5 - not applicable

Quality of work

1 - very unhappy2 - unhappy3 - happy4 - very happy5 - not applicable

Timeliness of response

1 - very unhappy2 - unhappy3 - happy4 - very happy5 - not applicable

Satisfaction of completed task

1 - very unhappy2 - unhappy3 - happy4 - very happy5 - not applicable

Able to diagnose the problem

1 - very unhappy2 - unhappy3 - happy4 - very happy5 - not applicable

Value for money

1 - very unhappy2 - unhappy3 - happy4 - very happy5 - not applicable

9.As a route customer, how do you view your experience with Partner Ag, 1 being very unhappy and 5 very happy

Satisfaction

Friendliness of staff

1 - very unhappy2 - unhappy3 - happy4 - very happy5 - not applicable

Staff knowledge

1 - very unhappy2 - unhappy3 - happy4 - very happy5 - not applicable

Timeliness of visits

1 - very unhappy2 - unhappy3 - happy4 - very happy5 - not applicable

Response time to orders or questions

1 - very unhappy2 - unhappy3 - happy4 - very happy5 - not applicable

Availability of products

1 - very unhappy2 - unhappy3 - happy4 - very happy5 - not applicable

Regularity of visits

1 - very unhappy2 - unhappy3 - happy4 - very happy5 - not applicable

Individual product pricing

1 - very unhappy2 - unhappy3 - happy4 - very happy5 - not applicable

Overall satisfaction

1 - very unhappy2 - unhappy3 - happy4 - very happy5 - not applicable

Value for money

1 - very unhappy2 - unhappy3 - happy4 - very happy5 - not applicable

Understands your farms needs

1 - very unhappy2 - unhappy3 - happy4 - very happy5 - not applicable

10.How was your experience working with Partner Ag sales staff, 1 being very unhappy and 5 being a great experience

Satisfaction

Sincerity & honestly in dealing with you

1 - very unhappy2 - unhappy3 - happy4 - very happy5 - not applicable

Consideration of your time

1 - very unhappy2 - unhappy3 - happy4 - very happy5 - not applicable

Ability to listen, understand & answer your questions

1 - very unhappy2 - unhappy3 - happy4 - very happy5 - not applicable

Knowledge of product features and benefits

1 - very unhappy2 - unhappy3 - happy4 - very happy5 - not applicable

Product pricing was discussed in a thorough manner

1 - very unhappy2 - unhappy3 - happy4 - very happy5 - not applicable

The professional manner in which you were treated

1 - very unhappy2 - unhappy3 - happy4 - very happy5 - not applicable

Fulfilled all commitments made to you

1 - very unhappy2 - unhappy3 - happy4 - very happy5 - not applicable

Understands the needs of your farm

1 - very unhappy2 - unhappy3 - happy4 - very happy5 - not applicable

11.Comments or feedback: