Thank you for your interest and participation in this important survey. We are interested in learning about your recent experiences when calling a Customer Care Center for a manufacturer, service provider, and/or retailer where you are a customer.

By Customer Care Center we are referring to Customer Service departments, which you might call for assistance after you have purchased a product or service. Frequently mentioned products in this regard are computers (hardware and software), cars, mail order purchases, and services such as internet, cellular, and cable.

It will only take you a few minutes to complete the survey. Your opinions count and will be heard! These important results will be shared with the press, presented through other media, and will be available on our website.

As our thank you, we will send you the research findings.

Ernan Roman Direct Marketing is conducting this survey. If you have any questions about this survey, please feel free to contact Ernan Roman, President, ERDM [ernan@erdm.com].

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