Discovery FCU Member Feedback

Question Title

* 1. How long have you been a member of Discovery Federal Credit Union?

Less than six months

Six months to a year

1 - 2 years

3 - 5 years

6 years or more

I'm not sure

Question Title

* 2. Overall, how satisfied are you with Discovery FCU?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Not satisfied

Not at all satisfied

Question Title

* 3. How easy is it to manage your finances or do business with Discovery FCU?

Very easy

Easy

Neither easy nor difficult

Difficult

Very difficult

Question Title

* 4. Overall, how professionally do our employees perform?

Extremely professionally

Very professionally

Somewhat professionally

Not so professionally

Not at all professionally

Question Title

* 5. How satisfied are you with our call center and online member service?

Extremely satisfied

Very satisfied

Somewhat satisfied

Not so satisfied

Not at all satisfied

Question Title

* 6. How well do our employees explain information to you?

Extremely well

Very well

Somewhat well

Not so well

Not at all well

Question Title

* 7. How effective are our employees at resolving your concerns?

Extremely effective

Very effective

Somewhat effective

Not so effective

Not at all effective

Question Title

* 8. How likely is it that you would recommend Discovery Federal Credit Union to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

Question Title

* 9. Do you have any questions, comments, or suggestions about Discovery FCU?

Question Title

* 10. Do you want a member of the Discovery FCU Management team to contact you to discuss your answers in greater detail?

Yes

Question Title

* 11. If you answered YES to the question above, please complete the information below. We will use this information to contact you. If you answered NO to the question above, leave this information blank.

Name

Email Address

Phone Number