Thank you for taking the time to fill out the Onemda Families and Carers' Survey 2022, which comes after a challenging, but exciting, year.
 
It’s important to us that as many people as possible have a say in this survey, so we would encourage you to fill it out if you possibly can.
 
What’s the purpose of the survey?
Your feedback is very valuable and will help us identify areas that are working well and those that require attention, so we can plan for 2023 and beyond. 
 
What do I have to do?
We would like you to reflect on the past 12 months and provide your honest thoughts on how we performed. We want to hear it all – the positive praise, where we need to improve, and your ideas for the future. We would strongly encourage you to complete this survey together with participants, to make sure their voice is also heard.

How long will it take?
The time taken to fill out this survey will vary, depending on the number of services you access and, therefore, the number of questions that apply to you. Here’s a rough guide:
One service accessed = 7 minutes
Two services accessed = 12 minutes
Three services accessed = 17 minutes
 
Can I save and come back to it?
No – this survey has to be completed in one go, so we suggest you find a time when you can complete it carefully and fully in a single sitting.
 
Is it anonymous?
Yes, the survey is anonymous to protect your privacy. 
 
What if a question doesn’t apply to me?
Most questions do need a response before you can move on. If you don’t feel like a question applies to you, please select the ‘not applicable’ (N/A) answer and you can continue with the rest of the survey.
 
Again, thank you for your time and valuable insights!
 
The Onemda Team

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* 1. How long have you, or the person in your care, been connected with Onemda?

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* 2. I believe that Onemda...

  Strongly Disagree Disagree Neutral Agree Strongly Agree N/A
Helps me understand the rights and responsibilities of the person in my care
Supports the identity and individuality of the person in my care
Has an environment where I can raise concerns

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* 3. I would be likely to recommend Onemda to other people in need of a similar service?
0 = not at all,  3 = probably not,  5 = neutral,  7 = probably,  10 = very likely

0 5 10
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 4. Thinking generally about all the services utilised, I believe that the following aspects are delivered well by Onemda: 
Please select N/A if a response is not relevant to you 

  Strongly Disagree Disagree Neutral Agree Strongly Agree N/A
Personalised/Individualised support - provides good emotional, physical and social support
Communication support - keeps me well informed
Participant communication – uses appropriate strategies and techniques to communicate with the person in my care
Relevance - provides relevant programs for the person in my care
Goal oriented - helps the person in my care achieve their goals
Engagement - offers an interactive and enjoyable experience for the person in my care
Staff - are skilled, engaging and responsive to the needs of the person in my care
Reliable - the service is dependable and responsive
Quality - the service is of a high standard
Connected - provided a sense of connection to the Onemda community
Planning & Reporting - plan and reports are easy to read and understand

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* 5. I am satisfied with the following business services from Onemda:
Please select N/A if a service does not apply to you.

  Strongly Disagree Disagree Neutral Agree Strongly Agree N/A
Invoicing
Communication
Safety standards and practices
Facilities - Campuses and rooms

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* 6. Please rate the quality and usefulness of the communications you receive from Onemda
Please select N/A if you do not receive / have not seen the communication mentioned

  Poor Just adequate Okay Good Excellent N/A
Weekly eNews (Fridays)
Quarterly 'Onemda Insight' Newsletter
Urgent communications (eg COVID-19 updates)
Onemda's LinkedIn page
Onemda brochures/publications
Onemda Annual Report
Onemda website (www.onemda.com.au)
Group Services Communication Diary
Therapy Communication Plan
Support Coordination Updates

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* 7. I believe that the following Onemda Services meet the requirements of the person in my care:
Please select N/A if you do not use a service

  Strongly Disagree Disagree Neutral Agree Strongly Agree N/A
Group learning and support services (9am - 3pm)
Support Coordination
Therapy Services
Intake & Admission
Service Agreement Management

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* 8. Are there any specific programs, events or activities that you would like us to consider running at Onemda?

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* 9. Is there anything else you would like us to know?

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* 10. Does the person in your care attend GROUP SERVICES at Onemda?
Please answer YES even if you or the person in your care did not attend, or had altered services during COVID-19

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