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* 1. Were you greeted in a friendly manner the last time you came to The Patterson?

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* 2. Did our staff answer your questions if you had any?

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* 3. How can we make your experience even better?

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* 4. What is your favorite thing about The Patterson?

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* 5. What would you tell your friends or colleagues about The Patterson?

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* 6. Which features do you wish we had?

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* 7. Do you read paper books, magazines and newspapers, read online, or listen to audiobooks?

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* 8. Have you used or visited our website?

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* 9. What is your age and gender? (this is used to generate a knowing of who our customers are so we can tune to your individual needs)

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