CUSTOMER PROJECT SURVEY Question Title * 1. The sales staff at Outdoor Living Inc. is very knowledgeable about their products. Strongly Disagree Disagree Somewhat Agree Agree Strongly Agree Strongly Disagree Disagree Somewhat Agree Agree Strongly Agree Question Title * 2. The sales staff at outdoor Living Inc. was very helpful in selecting products for our project Strongly Disagree Disagree Somewhat Agree Agree Strongly Agree Strongly Disagree Disagree Somewhat Agree Agree Strongly Agree Question Title * 3. Our sales person explained the contract and the project at the time the contract was signed. Strongly Disagree Disagree Somewhat Agree Agree Strongly Agree Strongly Disagree Disagree Somewhat Agree Agree Strongly Agree Question Title * 4. What could Outdoor Living Inc. do to make the selection/contract process easier? Question Title * 5. The carpenters on our project were professional and courteous. Stongly Disagree Disagree Somewhat Agree Agree Strongly Agree Stongly Disagree Disagree Somewhat Agree Agree Strongly Agree Question Title * 6. The crew building our project answered our questions during construction. Strongly Disagree Disagree Somewhat Agree Agree Strongle Agree Strongly Disagree Disagree Somewhat Agree Agree Strongle Agree Question Title * 7. The site was cleaned satisfactorily during and after the project was completed. Strongly Disagree Disagree Somewhat Agree Agree Strongly Agree Strongly Disagree Disagree Somewhat Agree Agree Strongly Agree Question Title * 8. How could our construction crew have made the project a better experience for you? Question Title * 9. After signing the contract I was kept informed of the status of my project. Strongly Disagree Disagree Somewhat Agree Agree Strongly Agree Strongly Disagree Disagree Somewhat Agree Agree Strongly Agree Question Title * 10. During the project I was kept informed of any changes that needed to be made to my project. Strongly Disagree Disagree Somewhat Agree Agree Stongly Agree Strongly Disagree Disagree Somewhat Agree Agree Stongly Agree Question Title * 11. The issues I had at the post-completion walk-through were addressed satisfactorily. Strongly Disagree Disagree Somewhat Agree Agree Strongly Agree Strongly Disagree Disagree Somewhat Agree Agree Strongly Agree Question Title * 12. How could Outdoor Living Inc. communicate with you more effectively? Question Title * 13. I would recommend Outdoor Living Inc. to a friend or neighbor. Strongly Disagree Disagree Somewhat Agree Agree Strongly Agree Strongly Disagree Disagree Somewhat Agree Agree Strongly Agree Question Title * 14. What was the key reason for selecting Outdoor Living Inc. for your project? Question Title * 15. How did you hear about Outdoor Living Inc.? Internet St. Louis Homes Magazine 550 KTRS Radio Mail Advertisement County Living Magazine 106.5 The Arch Radio Angie's List Better Business Bureau Friend, neighbor or relative Other (please specify) Question Title * 16. What is your Name? Question Title * 17. What type of project did Outdoor Living Inc. complete for you? New Deck New Fence Redeck an existing deck Railing Gazebo Pergola Screened Room Other (please specify) Done