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* 1. During your most recent visit, did Dr. Hagberg seem to know the important information about your medical history?

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* 2. During your most recent visit, did you feel you had the time to address your issues or concerns?

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* 3. During your most recent visit, did Dr. Hagberg listen carefully to you?

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* 4. During your most recent visit, did Dr. Hagberg explain things in a way that was easy to understand?

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* 5. In the last 12 months, when you phoned Dr. Hagberg’s office during regular office hours, how often did you get an answer to your medical question that same day?

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* 6. In the last 12 months, when you made an appointment for a check-up or routine care with Dr. Hagberg, how often did you get an appointment as soon as you needed?

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* 7. During your most recent visit, did Dr. Hagberg give you easy to understand information about these health questions or concerns?

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* 8. From the time you entered the waiting room after you checked in, was the amount of time you spent waiting a reasonable amount of time?

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* 9. Do you find the staff in our office to be professional, friendly and helpful?

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* 10. How likely are you to recommend Dr. Hagberg to family or friends?

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