Thank you for agreeing to take part in this important survey measuring customer satisfaction at Bunnerong Gymnastics. 

The survey should only take approximately 7 minutes to complete. Responses are anonymous. You may wish to provide your contact details to go in the draw to win a $200 credit on your Bunnerong Gymnastics account, however, these details are not linked to your responses. To be in the draw, responses must be received by Monday 20th January 2020. Click here to read the full terms and conditions of entry.

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* 1. Please tell us a little about yourself and your family. What is your gender?

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* 2. How long have you/your family been members of Bunnerong Gymnastics?

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* 3. Which post code do you live in?

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* 4. What age are you/your child/ren that attend classes at Bunnerong Gymnastics?

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* 5. In 2019, which day/s did you/your child/ren attend classes?

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* 6. In 2019, which program/s did you/your child/ren attend?

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* 7. Which of the following aspects do you/your child/ren enjoy at Bunnerong Gymnastics? Please select all that apply.

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* 8. At Bunnerong Gymnastics, our core values are Respect, Growth, Family, Unity and Happiness. How have you/your child/ren benefited from attending Bunnerong Gymnastics? Please select all that apply.

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* 9. How did you find out about Bunnerong Gymnastics?

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* 10. Thanks for that! Now if you could please provide some feedback on our class structure.

  Strongly Agree Agree Neutral Disagree Strongly Disagree
Class sizes are appropriate
The level of supervision is appropriate
A good variety of gymnastics activities are provided
The content of classes meet my expectations
Class content is good value for money

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* 11. Great! Next, could you please provide some feedback on our coaching processes?

  Strongly Agree Agree Neutral Disagree Strongly Disagree
The experience, knowledge and quality of coaching is of a high standard 
Coaching staff are friendly, professional and adhere to our Club Values
Coaches are safety conscious
If I have a concern, I know who to speak to

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* 12. Next, please provide feedback on our facility.

  Strongly Agree Agree Neutral Disagree Strongly Disagree
The facility is of ample size
The equipment is well maintained
There is a good range of equipment
The equipment is shared among classes
Inside the gym always appears organised
The bathrooms are always clean and sanitary
The changing facilities are adequate
The foyer and entry is always clean and tidy
The foyer is a nice place to sit and watch my child
Car parking is not a problem

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* 13. Thank you. Please now rate the services that we provide.

  Excellent Very Good Good Adequate Poor N/A
Front Office Hours
Enrollment Services
Customer Service
Club Website
Communication through Newsletters and emails
Social Media
Online booking systems/customer portal
Carnival Day events
Annual Display
Mock Competitions

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* 14. How important are the following aspects of the Club to you and your family?

  Very important Important Not important
Standard of facilities
Standard of equipment
Standard of service
Quality of coaching
Cost of programs
Learning Respect through discipline, time management and commitment
Growth both physically and mentally
Family feel of the Club
Unity of gymnastics assisting other sports or life skills
Happiness through sport

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* 15. In 2020, Bunnerong Gymnastics is introducing FreeG and Baby Gym. Would you like to see any additional Gym Sports introduced to Bunnerong Gymnastics?

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* 16. How would you rate our Overall Service?

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* 17. How likely are you to recommend Bunnerong Gymnastics?

Not likely Extremely likely
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 18. Thank you for completing our Customer Feedback Survey. If you would like to go in the draw to win a $200 credit onto your Bunnerong Gymnastics account, please provide your details below and submit prior to January 20th 2020. Click here to see terms and conditions.

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