Customer Feedback Survey

Thank you for agreeing to take part in this important survey measuring customer satisfaction at Bunnerong Gymnastics.

The survey should only take approximately 7 minutes to complete. Responses are anonymous. You may wish to provide your contact details to go in the draw to win a $200 credit on your Bunnerong Gymnastics account, however, these details are not linked to your responses. To be in the draw, responses must be received by Monday 20th January 2020. Click here to read the full terms and conditions of entry.

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* 1. Please tell us a little about yourself and your family. What is your gender?

Male

Female

Prefer not to say

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* 2. How long have you/your family been members of Bunnerong Gymnastics?

<12 months

1-3 years

4-6 years

7-9 years

10 years +

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* 3. Which post code do you live in?

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* 4. What age are you/your child/ren that attend classes at Bunnerong Gymnastics?

1.5-3 years

4-5 years

6-7 years

8-9 years

10-11 years

12-14 years

15-18 years

18 years+

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* 5. In 2019, which day/s did you/your child/ren attend classes?

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

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* 6. In 2019, which program/s did you/your child/ren attend?

Jumping Jellybeans

Kindy Bears

Junior Gym

Recreational Girls

Intermediate Girls

Teen Gym

Recreational Boys

Senior Boys

Team Tumbling

Development Boys

MAG Level 1

MAG Level 2

MAG Level 3

MAG Level 4+

Pre-Level 1

WAG Level 1

WAG Level 2

WAG Level 3

WAG Level 4

WAG Level 5

WAG Level 6

WAG Level 7

WAG Level 8

School Programs

Private Lessons

Holiday Camps

Birthday Parties

Adults Class

Other (please specify)

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* 7. Which of the following aspects do you/your child/ren enjoy at Bunnerong Gymnastics? Please select all that apply.

Learning new skills

Playing games

Learning routines

Being taught by a particular coach

Catching up with friends

Being challenged to progress

Taking part in competitions/Carnival Day

Other (please specify)

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* 8. At Bunnerong Gymnastics, our core values are Respect, Growth, Family, Unity and Happiness. How have you/your child/ren benefited from attending Bunnerong Gymnastics? Please select all that apply.

Respect through discipline, time management and commitment

Growth physically through co-ordination, fitness, strength and flexibility

Family aspect through social bonding and self-confidence

Unity aspect through improvement in other sports/activities

Happiness

Other (please specify)

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* 9. How did you find out about Bunnerong Gymnastics?

Online through search engine or website

Through social media such as Facebook or Instagram

Word of mouth

Through your child's school

Other (please specify)

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* 10. Thanks for that! Now if you could please provide some feedback on our class structure.

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Class sizes are appropriate	Class sizes are appropriate Strongly Agree	Class sizes are appropriate Agree	Class sizes are appropriate Neutral	Class sizes are appropriate Disagree	Class sizes are appropriate Strongly Disagree
The level of supervision is appropriate	The level of supervision is appropriate Strongly Agree	The level of supervision is appropriate Agree	The level of supervision is appropriate Neutral	The level of supervision is appropriate Disagree	The level of supervision is appropriate Strongly Disagree
A good variety of gymnastics activities are provided	A good variety of gymnastics activities are provided Strongly Agree	A good variety of gymnastics activities are provided Agree	A good variety of gymnastics activities are provided Neutral	A good variety of gymnastics activities are provided Disagree	A good variety of gymnastics activities are provided Strongly Disagree
The content of classes meet my expectations	The content of classes meet my expectations Strongly Agree	The content of classes meet my expectations Agree	The content of classes meet my expectations Neutral	The content of classes meet my expectations Disagree	The content of classes meet my expectations Strongly Disagree
Class content is good value for money	Class content is good value for money Strongly Agree	Class content is good value for money Agree	Class content is good value for money Neutral	Class content is good value for money Disagree	Class content is good value for money Strongly Disagree

Any comments to add:

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* 11. Great! Next, could you please provide some feedback on our coaching processes?

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
The experience, knowledge and quality of coaching is of a high standard	The experience, knowledge and quality of coaching is of a high standard Strongly Agree	The experience, knowledge and quality of coaching is of a high standard Agree	The experience, knowledge and quality of coaching is of a high standard Neutral	The experience, knowledge and quality of coaching is of a high standard Disagree	The experience, knowledge and quality of coaching is of a high standard Strongly Disagree
Coaching staff are friendly, professional and adhere to our Club Values	Coaching staff are friendly, professional and adhere to our Club Values Strongly Agree	Coaching staff are friendly, professional and adhere to our Club Values Agree	Coaching staff are friendly, professional and adhere to our Club Values Neutral	Coaching staff are friendly, professional and adhere to our Club Values Disagree	Coaching staff are friendly, professional and adhere to our Club Values Strongly Disagree
Coaches are safety conscious	Coaches are safety conscious Strongly Agree	Coaches are safety conscious Agree	Coaches are safety conscious Neutral	Coaches are safety conscious Disagree	Coaches are safety conscious Strongly Disagree
If I have a concern, I know who to speak to	If I have a concern, I know who to speak to Strongly Agree	If I have a concern, I know who to speak to Agree	If I have a concern, I know who to speak to Neutral	If I have a concern, I know who to speak to Disagree	If I have a concern, I know who to speak to Strongly Disagree

Any comments to add:

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* 12. Next, please provide feedback on our facility.

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
The facility is of ample size	The facility is of ample size Strongly Agree	The facility is of ample size Agree	The facility is of ample size Neutral	The facility is of ample size Disagree	The facility is of ample size Strongly Disagree
The equipment is well maintained	The equipment is well maintained Strongly Agree	The equipment is well maintained Agree	The equipment is well maintained Neutral	The equipment is well maintained Disagree	The equipment is well maintained Strongly Disagree
There is a good range of equipment	There is a good range of equipment Strongly Agree	There is a good range of equipment Agree	There is a good range of equipment Neutral	There is a good range of equipment Disagree	There is a good range of equipment Strongly Disagree
The equipment is shared among classes	The equipment is shared among classes Strongly Agree	The equipment is shared among classes Agree	The equipment is shared among classes Neutral	The equipment is shared among classes Disagree	The equipment is shared among classes Strongly Disagree
Inside the gym always appears organised	Inside the gym always appears organised Strongly Agree	Inside the gym always appears organised Agree	Inside the gym always appears organised Neutral	Inside the gym always appears organised Disagree	Inside the gym always appears organised Strongly Disagree
The bathrooms are always clean and sanitary	The bathrooms are always clean and sanitary Strongly Agree	The bathrooms are always clean and sanitary Agree	The bathrooms are always clean and sanitary Neutral	The bathrooms are always clean and sanitary Disagree	The bathrooms are always clean and sanitary Strongly Disagree
The changing facilities are adequate	The changing facilities are adequate Strongly Agree	The changing facilities are adequate Agree	The changing facilities are adequate Neutral	The changing facilities are adequate Disagree	The changing facilities are adequate Strongly Disagree
The foyer and entry is always clean and tidy	The foyer and entry is always clean and tidy Strongly Agree	The foyer and entry is always clean and tidy Agree	The foyer and entry is always clean and tidy Neutral	The foyer and entry is always clean and tidy Disagree	The foyer and entry is always clean and tidy Strongly Disagree
The foyer is a nice place to sit and watch my child	The foyer is a nice place to sit and watch my child Strongly Agree	The foyer is a nice place to sit and watch my child Agree	The foyer is a nice place to sit and watch my child Neutral	The foyer is a nice place to sit and watch my child Disagree	The foyer is a nice place to sit and watch my child Strongly Disagree
Car parking is not a problem	Car parking is not a problem Strongly Agree	Car parking is not a problem Agree	Car parking is not a problem Neutral	Car parking is not a problem Disagree	Car parking is not a problem Strongly Disagree

Any comments to add:

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* 13. Thank you. Please now rate the services that we provide.

	Excellent	Very Good	Good	Adequate	Poor	N/A
Front Office Hours	Front Office Hours Excellent	Front Office Hours Very Good	Front Office Hours Good	Front Office Hours Adequate	Front Office Hours Poor	Front Office Hours N/A
Enrollment Services	Enrollment Services Excellent	Enrollment Services Very Good	Enrollment Services Good	Enrollment Services Adequate	Enrollment Services Poor	Enrollment Services N/A
Customer Service	Customer Service Excellent	Customer Service Very Good	Customer Service Good	Customer Service Adequate	Customer Service Poor	Customer Service N/A
Club Website	Club Website Excellent	Club Website Very Good	Club Website Good	Club Website Adequate	Club Website Poor	Club Website N/A
Communication through Newsletters and emails	Communication through Newsletters and emails Excellent	Communication through Newsletters and emails Very Good	Communication through Newsletters and emails Good	Communication through Newsletters and emails Adequate	Communication through Newsletters and emails Poor	Communication through Newsletters and emails N/A
Social Media	Social Media Excellent	Social Media Very Good	Social Media Good	Social Media Adequate	Social Media Poor	Social Media N/A
Online booking systems/customer portal	Online booking systems/customer portal Excellent	Online booking systems/customer portal Very Good	Online booking systems/customer portal Good	Online booking systems/customer portal Adequate	Online booking systems/customer portal Poor	Online booking systems/customer portal N/A
Carnival Day events	Carnival Day events Excellent	Carnival Day events Very Good	Carnival Day events Good	Carnival Day events Adequate	Carnival Day events Poor	Carnival Day events N/A
Annual Display	Annual Display Excellent	Annual Display Very Good	Annual Display Good	Annual Display Adequate	Annual Display Poor	Annual Display N/A
Mock Competitions	Mock Competitions Excellent	Mock Competitions Very Good	Mock Competitions Good	Mock Competitions Adequate	Mock Competitions Poor	Mock Competitions N/A

Any comments to add:

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* 14. How important are the following aspects of the Club to you and your family?

	Very important	Important	Not important
Standard of facilities	Standard of facilities Very important	Standard of facilities Important	Standard of facilities Not important
Standard of equipment	Standard of equipment Very important	Standard of equipment Important	Standard of equipment Not important
Standard of service	Standard of service Very important	Standard of service Important	Standard of service Not important
Quality of coaching	Quality of coaching Very important	Quality of coaching Important	Quality of coaching Not important
Cost of programs	Cost of programs Very important	Cost of programs Important	Cost of programs Not important
Learning Respect through discipline, time management and commitment	Learning Respect through discipline, time management and commitment Very important	Learning Respect through discipline, time management and commitment Important	Learning Respect through discipline, time management and commitment Not important
Growth both physically and mentally	Growth both physically and mentally Very important	Growth both physically and mentally Important	Growth both physically and mentally Not important
Family feel of the Club	Family feel of the Club Very important	Family feel of the Club Important	Family feel of the Club Not important
Unity of gymnastics assisting other sports or life skills	Unity of gymnastics assisting other sports or life skills Very important	Unity of gymnastics assisting other sports or life skills Important	Unity of gymnastics assisting other sports or life skills Not important
Happiness through sport	Happiness through sport Very important	Happiness through sport Important	Happiness through sport Not important

Any comments to add:

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* 15. In 2020, Bunnerong Gymnastics is introducing FreeG and Baby Gym. Would you like to see any additional Gym Sports introduced to Bunnerong Gymnastics?

Trampolining

Rhythmic

Gentle Gym (for the elderly)

Cheerleading

Acrobatics

Aerobics

Fitness Classes

Other (please specify)

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* 16. How would you rate our Overall Service?

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* 17. How likely are you to recommend Bunnerong Gymnastics?

Not likely

Extremely likely

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 18. Thank you for completing our Customer Feedback Survey. If you would like to go in the draw to win a $200 credit onto your Bunnerong Gymnastics account, please provide your details below and submit prior to January 20th 2020. Click here to see terms and conditions.

Your Name:

Child's Name:

Child's Class:

Phone Number:

Email Address: