CIFFA SURVEY ON PORT OF VANCOUVER TRUCK RESERVATIONS SYSTEM

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* 1. What are your biggest issues with the current reservations system and/or port operations? (Choose all that apply)

Congestion entering/exiting terminals

Congestion inside terminals

Insufficient reservations available causing in delays in removing containers from the terminals and terminal storage charges being applied

The ability of some trucking companies to secure block reservations whether they need them or not

Delays

Consistency in services from terminal to terminal

The splitting of gate fees

Having fees on all gates

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* 2. Do you find services such as the Port of Vancouver’s eHub app to be helpful?

Yes

Somewhat

N/A

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* 3. Would you like to see a modification in protocols for who can pick up a container?

Yes

If yes, what modifications would you like to see?

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* 4. Are you a:

CIFFA regular freight forwarding member

CIFFA associate member

Non-member

Optional: Please provide your name and email information for contact purposes: (info to be shared only in the aggregate).

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* 5. Do you:

Own truck assets

Use a third party drayage provider

Both

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* 6. How many reservations do you normally require on a weekly basis?

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* 7. Do you agree that a $50 fee for day gates at the Port of Vancouver has met its original purpose of supporting evening gates at the port?

Yes

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* 8. Should all fees for reservations purposes be removed or amended?

Yes

Maybe

Comments:

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* 9. Is the distribution of reservations slots equitable?

Yes

If no, please specify why. (example: not enough day gates available, not enough night gates available)

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* 10. Is the distribution of reservations slots equitable against days of the week?

Yes

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* 11. When extra gates are made available are you satisfied with how this is communicated to you and how much time you have to plan around it?

Yes

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* 12. Have you experienced difficulty making a reservation?

Yes

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* 13. Have you experienced difficulty changing/amending/switching a reservation?

Yes

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* 14. What changes would you like to see implemented in the truck reservations system?

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* 15. If Saturday openings were always provided by the port/terminals would you make use of them?

Yes

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* 16. If Saturday openings were provided by the port, (i.e. removing free day option), how long should the port reasonably wait before implementing demurrage charges?

24 hours

48 hours

72 hours

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* 17. At which terminals in particular have you experienced difficulties with the reservations system?

Centerm

Deltaport

Fraser Surrey Docks

Vanterm