Virginia Breast Care Patient Feedback Thank you for your anonymous responses so we can take even better care of our patients. Question Title * 1. When did you visit Virginia Breast Care? 2017 2016 2015 Other Question Title * 2. Which doctor did you see? Dr. Linda Sommers Dr. John Jones Dr. Lynn Dengel I cannot remember Question Title * 3. Please rate the following aspects of your experience. Perfect Excellent Good Satisfactory Poor N/A Scheduling (or changing) your appointment Scheduling (or changing) your appointment Perfect Scheduling (or changing) your appointment Excellent Scheduling (or changing) your appointment Good Scheduling (or changing) your appointment Satisfactory Scheduling (or changing) your appointment Poor Scheduling (or changing) your appointment N/A Registration process, checking in Registration process, checking in Perfect Registration process, checking in Excellent Registration process, checking in Good Registration process, checking in Satisfactory Registration process, checking in Poor Registration process, checking in N/A Billing, insurance verification Billing, insurance verification Perfect Billing, insurance verification Excellent Billing, insurance verification Good Billing, insurance verification Satisfactory Billing, insurance verification Poor Billing, insurance verification N/A Waiting room Waiting room Perfect Waiting room Excellent Waiting room Good Waiting room Satisfactory Waiting room Poor Waiting room N/A Patient examining rooms Patient examining rooms Perfect Patient examining rooms Excellent Patient examining rooms Good Patient examining rooms Satisfactory Patient examining rooms Poor Patient examining rooms N/A Additional comments Question Title * 4. Please rate the following aspects of your appointment? Perfect Excellent Good Satisfactory Poor N/A Interview with the nursing assistants? Interview with the nursing assistants? Perfect Interview with the nursing assistants? Excellent Interview with the nursing assistants? Good Interview with the nursing assistants? Satisfactory Interview with the nursing assistants? Poor Interview with the nursing assistants? N/A Time spent with your doctor? Time spent with your doctor? Perfect Time spent with your doctor? Excellent Time spent with your doctor? Good Time spent with your doctor? Satisfactory Time spent with your doctor? Poor Time spent with your doctor? N/A Overall satisfaction with your appointment? Overall satisfaction with your appointment? Perfect Overall satisfaction with your appointment? Excellent Overall satisfaction with your appointment? Good Overall satisfaction with your appointment? Satisfactory Overall satisfaction with your appointment? Poor Overall satisfaction with your appointment? N/A Additional comments Question Title * 5. If you had a biopsy in our office (with ultrasound) please rate the experience? Perfect Excellent Good Satisfactory Poor N/A Your understanding of WHY a biopsy was recommended? Your understanding of WHY a biopsy was recommended? Perfect Your understanding of WHY a biopsy was recommended? Excellent Your understanding of WHY a biopsy was recommended? Good Your understanding of WHY a biopsy was recommended? Satisfactory Your understanding of WHY a biopsy was recommended? Poor Your understanding of WHY a biopsy was recommended? N/A The preparation and explanation of the biopsy procedure? The preparation and explanation of the biopsy procedure? Perfect The preparation and explanation of the biopsy procedure? Excellent The preparation and explanation of the biopsy procedure? Good The preparation and explanation of the biopsy procedure? Satisfactory The preparation and explanation of the biopsy procedure? Poor The preparation and explanation of the biopsy procedure? N/A The difficulty of your biopsy? The difficulty of your biopsy? Perfect The difficulty of your biopsy? Excellent The difficulty of your biopsy? Good The difficulty of your biopsy? Satisfactory The difficulty of your biopsy? Poor The difficulty of your biopsy? N/A Your recovery from the biopsy (pain, bruising etc) Your recovery from the biopsy (pain, bruising etc) Perfect Your recovery from the biopsy (pain, bruising etc) Excellent Your recovery from the biopsy (pain, bruising etc) Good Your recovery from the biopsy (pain, bruising etc) Satisfactory Your recovery from the biopsy (pain, bruising etc) Poor Your recovery from the biopsy (pain, bruising etc) N/A Length of time to get your results? Length of time to get your results? Perfect Length of time to get your results? Excellent Length of time to get your results? Good Length of time to get your results? Satisfactory Length of time to get your results? Poor Length of time to get your results? N/A Additional comments Question Title * 6. If you had a biopsy in the Martha Jefferson Imaging suite with one of our doctors (using stereotact or mammogram guidance) please rate the experience? Perfect Excellent Good Satisfactory Poor N/A Your understanding of WHY a biopsy was recommended? Your understanding of WHY a biopsy was recommended? Perfect Your understanding of WHY a biopsy was recommended? Excellent Your understanding of WHY a biopsy was recommended? Good Your understanding of WHY a biopsy was recommended? Satisfactory Your understanding of WHY a biopsy was recommended? Poor Your understanding of WHY a biopsy was recommended? N/A The preparation and explanation of the biopsy procedure? The preparation and explanation of the biopsy procedure? Perfect The preparation and explanation of the biopsy procedure? Excellent The preparation and explanation of the biopsy procedure? Good The preparation and explanation of the biopsy procedure? Satisfactory The preparation and explanation of the biopsy procedure? Poor The preparation and explanation of the biopsy procedure? N/A The difficulty of your biopsy? The difficulty of your biopsy? Perfect The difficulty of your biopsy? Excellent The difficulty of your biopsy? Good The difficulty of your biopsy? Satisfactory The difficulty of your biopsy? Poor The difficulty of your biopsy? N/A Your recovery from the biopsy (pain, bruising etc) Your recovery from the biopsy (pain, bruising etc) Perfect Your recovery from the biopsy (pain, bruising etc) Excellent Your recovery from the biopsy (pain, bruising etc) Good Your recovery from the biopsy (pain, bruising etc) Satisfactory Your recovery from the biopsy (pain, bruising etc) Poor Your recovery from the biopsy (pain, bruising etc) N/A Length of time to get your results? Length of time to get your results? Perfect Length of time to get your results? Excellent Length of time to get your results? Good Length of time to get your results? Satisfactory Length of time to get your results? Poor Length of time to get your results? N/A Additional comments Question Title * 7. Overall satisfaction with your doctor and his/her office as far as Poor Satisfactory Good Excellent Perfect N/A Friendliness Friendliness Poor Friendliness Satisfactory Friendliness Good Friendliness Excellent Friendliness Perfect Friendliness N/A Respect and courtesy Respect and courtesy Poor Respect and courtesy Satisfactory Respect and courtesy Good Respect and courtesy Excellent Respect and courtesy Perfect Respect and courtesy N/A Communication Communication Poor Communication Satisfactory Communication Good Communication Excellent Communication Perfect Communication N/A Knowledge Knowledge Poor Knowledge Satisfactory Knowledge Good Knowledge Excellent Knowledge Perfect Knowledge N/A Additional comments Question Title * 8. Would you be willing for us to share this information anonymously (the responses are not linked to any name, email or identifying information) Yes No Question Title * 9. This survey is anonymous. But...If you do not mind being contacted for follow-up, please provide your contact information below. Your personal information will never be shared. Question Title * 10. Any additional feedback is appreciated. Done