PCHE Survey Question Title * 1. How often do you call the TMHP Contact Center? 1 - 10 times a week 10 - 20 times a week 30 - 50 times a week 50 times or more a week Never call the TMHP Contact Center Question Title * 2. Which option best describes you? Physician Biller 3rd party clearing house Physician Admin Office Other (please specify) Question Title * 3. What is the primary reason for your call? Client Eligibility Claim Status Prior Authorization Status Enrollment Other (please specify) Question Title * 4. Do you use TMHP.com for any of the following? (Choose as many that apply.) Client Eligibility - https://secure.tmhp.com/TexMedConnect/ Claim Status - https://secure.tmhp.com/TexMedConnect/ Prior Authorization Status - https://secure.tmhp.com/PA Provider Enrollment Status - https://secure.tmhp.com/ProviderEnrollment/ I do not use the TMHP web portal Question Title * 5. If you do use the TMHP.com web portal, how would you rate the effectiveness of the tool? (10 being very effective to 1 not effective) Not Effective Somewhat Effective Very Effective Not Effective Somewhat Effective Very Effective Question Title * 6. If you do not use the TMHP.com web portal; please choose from the options below as to why you do not use it. Do not have a TMHP user account set up Not user friendly Difficult to find relevant information Not aware that I could use TMHP.com I do not have computer/internet to access TMHP.com Question Title * 7. What would be your best preference for accessing the Claims Eligibility, Claims Status, Prior Authorization Status quickly and easily instead of making a phone call to the TMHP Contact Center? Mobile/Tablet App Singular view of information in one website Both Mobile/Tablet App and Singular view of information in one website None (I prefer calling TMHP Contact Center) Done