Waimakariri Libraries Customer Survey 2017

Thank you for taking the time to complete this survey. We will use the results to assist our long term planning and to improve our services so that we can better meet your needs. The survey is anonymous and individuals will not be identified in the results.

	Very satisfied	Satisfied	Neutral	Dissatisfied	Very dissatisfied	Not applicable
Quality and range of programmes and events?	Quality and range of programmes and events? Very satisfied	Quality and range of programmes and events? Satisfied	Quality and range of programmes and events? Neutral	Quality and range of programmes and events? Dissatisfied	Quality and range of programmes and events? Very dissatisfied	Quality and range of programmes and events? Not applicable
Self-help options?	Self-help options? Very satisfied	Self-help options? Satisfied	Self-help options? Neutral	Self-help options? Dissatisfied	Self-help options? Very dissatisfied	Self-help options? Not applicable
Helpfulness and assistance of staff?	Helpfulness and assistance of staff? Very satisfied	Helpfulness and assistance of staff? Satisfied	Helpfulness and assistance of staff? Neutral	Helpfulness and assistance of staff? Dissatisfied	Helpfulness and assistance of staff? Very dissatisfied	Helpfulness and assistance of staff? Not applicable
Quality and range of collections?	Quality and range of collections? Very satisfied	Quality and range of collections? Satisfied	Quality and range of collections? Neutral	Quality and range of collections? Dissatisfied	Quality and range of collections? Very dissatisfied	Quality and range of collections? Not applicable
Quality and range of eResources and online content?	Quality and range of eResources and online content? Very satisfied	Quality and range of eResources and online content? Satisfied	Quality and range of eResources and online content? Neutral	Quality and range of eResources and online content? Dissatisfied	Quality and range of eResources and online content? Very dissatisfied	Quality and range of eResources and online content? Not applicable
Quality of library buildings?	Quality of library buildings? Very satisfied	Quality of library buildings? Satisfied	Quality of library buildings? Neutral	Quality of library buildings? Dissatisfied	Quality of library buildings? Very dissatisfied	Quality of library buildings? Not applicable

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

Not applicable

Quality and range of programmes and events?

Quality and range of programmes and events? Very satisfied

Quality and range of programmes and events? Satisfied

Quality and range of programmes and events? Neutral

Quality and range of programmes and events? Dissatisfied

Quality and range of programmes and events? Very dissatisfied

Quality and range of programmes and events? Not applicable

Self-help options?

Self-help options? Very satisfied

Self-help options? Satisfied

Self-help options? Neutral

Self-help options? Dissatisfied

Self-help options? Very dissatisfied

Self-help options? Not applicable

Helpfulness and assistance of staff?

Helpfulness and assistance of staff? Very satisfied

Helpfulness and assistance of staff? Satisfied

Helpfulness and assistance of staff? Neutral

Helpfulness and assistance of staff? Dissatisfied

Helpfulness and assistance of staff? Very dissatisfied

Helpfulness and assistance of staff? Not applicable

Quality and range of collections?

Quality and range of collections? Very satisfied

Quality and range of collections? Satisfied

Quality and range of collections? Neutral

Quality and range of collections? Dissatisfied

Quality and range of collections? Very dissatisfied

Quality and range of collections? Not applicable

Quality and range of eResources and online content?

Quality and range of eResources and online content? Very satisfied

Quality and range of eResources and online content? Satisfied

Quality and range of eResources and online content? Neutral

Quality and range of eResources and online content? Dissatisfied

Quality and range of eResources and online content? Very dissatisfied

Quality and range of eResources and online content? Not applicable

Quality of library buildings?

Quality of library buildings? Very satisfied

Quality of library buildings? Satisfied

Quality of library buildings? Neutral

Quality of library buildings? Dissatisfied

Quality of library buildings? Very dissatisfied

Quality of library buildings? Not applicable

	Frequently	Often	Occasionally	Not at all
Borrowed from the library?	Borrowed from the library? Frequently	Borrowed from the library? Often	Borrowed from the library? Occasionally	Borrowed from the library? Not at all
Used family history, local history or other reference material?	Used family history, local history or other reference material? Frequently	Used family history, local history or other reference material? Often	Used family history, local history or other reference material? Occasionally	Used family history, local history or other reference material? Not at all
Used library computers and/or wifi?	Used library computers and/or wifi? Frequently	Used library computers and/or wifi? Often	Used library computers and/or wifi? Occasionally	Used library computers and/or wifi? Not at all
Used eResources eg: databases/online newspapers/eBooks/emagazines?	Used eResources eg: databases/online newspapers/eBooks/emagazines? Frequently	Used eResources eg: databases/online newspapers/eBooks/emagazines? Often	Used eResources eg: databases/online newspapers/eBooks/emagazines? Occasionally	Used eResources eg: databases/online newspapers/eBooks/emagazines? Not at all
Read newspapers, magazines and or books in the library?	Read newspapers, magazines and or books in the library? Frequently	Read newspapers, magazines and or books in the library? Often	Read newspapers, magazines and or books in the library? Occasionally	Read newspapers, magazines and or books in the library? Not at all
Used the library for study and/or meeting place?	Used the library for study and/or meeting place? Frequently	Used the library for study and/or meeting place? Often	Used the library for study and/or meeting place? Occasionally	Used the library for study and/or meeting place? Not at all
Attending learning programmes and/or performances?	Attending learning programmes and/or performances? Frequently	Attending learning programmes and/or performances? Often	Attending learning programmes and/or performances? Occasionally	Attending learning programmes and/or performances? Not at all
Asked staff for assistance?	Asked staff for assistance? Frequently	Asked staff for assistance? Often	Asked staff for assistance? Occasionally	Asked staff for assistance? Not at all

Frequently

Often

Occasionally

Not at all

Borrowed from the library?

Borrowed from the library? Frequently

Borrowed from the library? Often

Borrowed from the library? Occasionally

Borrowed from the library? Not at all

Used family history, local history or other reference material?

Used family history, local history or other reference material? Frequently

Used family history, local history or other reference material? Often

Used family history, local history or other reference material? Occasionally

Used family history, local history or other reference material? Not at all

Used library computers and/or wifi?

Used library computers and/or wifi? Frequently

Used library computers and/or wifi? Often

Used library computers and/or wifi? Occasionally

Used library computers and/or wifi? Not at all

Used eResources eg: databases/online newspapers/eBooks/emagazines?

Used eResources eg: databases/online newspapers/eBooks/emagazines? Frequently

Used eResources eg: databases/online newspapers/eBooks/emagazines? Often

Used eResources eg: databases/online newspapers/eBooks/emagazines? Occasionally

Used eResources eg: databases/online newspapers/eBooks/emagazines? Not at all

Read newspapers, magazines and or books in the library?

Read newspapers, magazines and or books in the library? Frequently

Read newspapers, magazines and or books in the library? Often

Read newspapers, magazines and or books in the library? Occasionally

Read newspapers, magazines and or books in the library? Not at all

Used the library for study and/or meeting place?

Used the library for study and/or meeting place? Frequently

Used the library for study and/or meeting place? Often

Used the library for study and/or meeting place? Occasionally

Used the library for study and/or meeting place? Not at all

Attending learning programmes and/or performances?

Attending learning programmes and/or performances? Frequently

Attending learning programmes and/or performances? Often

Attending learning programmes and/or performances? Occasionally

Attending learning programmes and/or performances? Not at all

Asked staff for assistance?

Asked staff for assistance? Frequently

Asked staff for assistance? Often

Asked staff for assistance? Occasionally

Asked staff for assistance? Not at all

	Under 5 years	5 - 9 years	10 - 14 years	15 - 19 years	20 - 29 years	30 - 39 years	40 - 49 years	50 - 59 years	60 - 64 years	65+ years
Which age group are you in?	Which age group are you in? Under 5 years	Which age group are you in? 5 - 9 years	Which age group are you in? 10 - 14 years	Which age group are you in? 15 - 19 years	Which age group are you in? 20 - 29 years	Which age group are you in? 30 - 39 years	Which age group are you in? 40 - 49 years	Which age group are you in? 50 - 59 years	Which age group are you in? 60 - 64 years	Which age group are you in? 65+ years

Under 5 years

5 - 9 years

10 - 14 years

15 - 19 years

20 - 29 years

30 - 39 years

40 - 49 years

50 - 59 years

60 - 64 years

65+ years

Which age group are you in?

Which age group are you in? Under 5 years

Which age group are you in? 5 - 9 years

Which age group are you in? 10 - 14 years

Which age group are you in? 15 - 19 years

Which age group are you in? 20 - 29 years

Which age group are you in? 30 - 39 years

Which age group are you in? 40 - 49 years

Which age group are you in? 50 - 59 years

Which age group are you in? 60 - 64 years

Which age group are you in? 65+ years

Waimakariri Libraries Customer Survey 2017

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* 1. Which library do you live closest to?

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* 2. Which library facility do you most frequently visit?

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* 3. How often do you visit one of the Waimakariri Libraries?

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* 4. How often do you visit the Waimakariri Libraries' website?

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* 5. How do you rate the library regarding:

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* 6. Which of these best describes your overall satisfaction with the library?

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* 7. Please tell us why you rated the overall experience as you did.

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* 8. In the past 12 months how often have you:

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* 9. Libraries play an important part in literacy and learning, and contributing to community well being. If you have benefited from using library services in the past twelve months, please tell us how:

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* 10. What subjects, formats or areas of the collection would you like us to buy more of?

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* 11. Statistical Information

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* 12. What is your gender?

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* 13. Which ethnic group do you identify with?

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* 14. Any other comments / suggestions you would like to make? (Please provide contact details if you would like a response)