Customer Satisfaction Survey

Neumann Construction & Roofing, LLC is constantly striving to provide superior customer service before as well as during our projects. Your sincere feedback will allow us to either praise our strengths or improve on our weaknesses. Please take a few moments to fill out this survey and share your thoughts.
 
Please choose the amount of stars that best corresponds with your level of satisfaction 
Not Satisfied = 1      Satisfied=5      Very Satisfied=10   

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* Your First Name

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* Your Last Name

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* Your Property Address

Estimate Process

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* What was the name of your Estimator?

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* Was your Estimator Knowledgeable?

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* Did your estimator communicate in a timely manner?

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* Did your estimator take their time to answer all your questions?

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* Additional Comments

Re-Roof/Repairs

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* What was the name of your Project Manager?

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* Were all activities fully explained?

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* Did your Project Manager provide you with adequate communication?

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* Was your Project Manager productive and professional?

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* Was the work completed done so in a timely manner?

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* Thinking back did the project manager prepare you for the work that would take place?

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* Please explain:

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* Additional Information 

Office Staff

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* Did our office staff provide you with professional communication?

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* Was our office staff helpful with addressing any questions or concerns?

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* Was our office staff adequate with returning calls in a timely manner?

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* Additional Information:

Overall Performance

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* Would you say you are satisfied with our performance?

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* Would you say that you felt valued as a customer?

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* Would you say the employees that you dealt with a Neumann Construction & Roofing were courteous?

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* What compelled you to use Neumann Construction & Roofing for your Roofing needs? 

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* Please provide us with comments and suggestions you wish to share regarding the job performed or a  specific employee:

Thank you for the opportunity to provide service to you. We appreciate your business.  
Neumann Construction & Roofing LLC.

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