Individual Satisfaction Survey 2020

For the past 18 years, Community Living Victoria (CLV) has asked people, like you, who use our services about their satisfaction with CLV. These surveys give us valuable information about the work that we do. We thank you for helping us out!

Question Title

1. In which Community Living Victoria programs, do you receive services:

CLV Home

Supported Apartment Living program (SAL)

Supported Independent Living program (SIL)

Home Share

Community Inclusion (day) program (CAP, Satellite, Reflections, Peninsula)

Question Title

2. If you live in a CLV home, SIL, SAL or Home Share, please tell us if you agree with the following:

	Yes	No	Sometimes
I am treated with respect. For example, staff or home share providers are polite, patient, kind, listen to me and are helpful to me.	I am treated with respect. For example, staff or home share providers are polite, patient, kind, listen to me and are helpful to me. Yes	I am treated with respect. For example, staff or home share providers are polite, patient, kind, listen to me and are helpful to me. No	I am treated with respect. For example, staff or home share providers are polite, patient, kind, listen to me and are helpful to me. Sometimes
I am happy with my home.	I am happy with my home. Yes	I am happy with my home. No	I am happy with my home. Sometimes
I feel safe where I live.	I feel safe where I live. Yes	I feel safe where I live. No	I feel safe where I live. Sometimes
I am happy with the activities that I do (going out to a movie, or lunch, swimming or recreation, Special Olympics, etc).	I am happy with the activities that I do (going out to a movie, or lunch, swimming or recreation, Special Olympics, etc). Yes	I am happy with the activities that I do (going out to a movie, or lunch, swimming or recreation, Special Olympics, etc). No	I am happy with the activities that I do (going out to a movie, or lunch, swimming or recreation, Special Olympics, etc). Sometimes
I like the people I live with (if you live with other people).	I like the people I live with (if you live with other people). Yes	I like the people I live with (if you live with other people). No	I like the people I live with (if you live with other people). Sometimes

Comments

Question Title

3. If you attend a CLV community inclusion (day) program please tell us if you agree with the following:

	Yes	No	Sometimes
I am happy with my day program.	I am happy with my day program. Yes	I am happy with my day program. No	I am happy with my day program. Sometimes
I like my activities at the program (for example, swimming, music, recycling, volunteer work,etc).	I like my activities at the program (for example, swimming, music, recycling, volunteer work,etc). Yes	I like my activities at the program (for example, swimming, music, recycling, volunteer work,etc). No	I like my activities at the program (for example, swimming, music, recycling, volunteer work,etc). Sometimes
I feel like I am with the right group of people in my program, we have some of the same interests, like to do some of the same activities.	I feel like I am with the right group of people in my program, we have some of the same interests, like to do some of the same activities. Yes	I feel like I am with the right group of people in my program, we have some of the same interests, like to do some of the same activities. No	I feel like I am with the right group of people in my program, we have some of the same interests, like to do some of the same activities. Sometimes
I get to try new activities if I want to.	I get to try new activities if I want to. Yes	I get to try new activities if I want to. No	I get to try new activities if I want to. Sometimes
If you attend the Satellite Day Program, do you like the new location? (please comment below)	If you attend the Satellite Day Program, do you like the new location? (please comment below) Yes	If you attend the Satellite Day Program, do you like the new location? (please comment below) No	If you attend the Satellite Day Program, do you like the new location? (please comment below) Sometimes
If you attend the Community Access Program, do you like your newly renovated space? (please comment below)	If you attend the Community Access Program, do you like your newly renovated space? (please comment below) Yes	If you attend the Community Access Program, do you like your newly renovated space? (please comment below) No	If you attend the Community Access Program, do you like your newly renovated space? (please comment below) Sometimes

Comments

Question Title

4. If you are part of our Host Agency Program, please tell us if you agree with the following:

	Yes	No	Sometimes
I get to choose the activities I participate in. (going out to a movie, lunch, swimming, hiking etc)	I get to choose the activities I participate in. (going out to a movie, lunch, swimming, hiking etc) Yes	I get to choose the activities I participate in. (going out to a movie, lunch, swimming, hiking etc) No	I get to choose the activities I participate in. (going out to a movie, lunch, swimming, hiking etc) Sometimes
I am treated with respect by my support worker (my support workers are patient, polite, kind and helpful)	I am treated with respect by my support worker (my support workers are patient, polite, kind and helpful) Yes	I am treated with respect by my support worker (my support workers are patient, polite, kind and helpful) No	I am treated with respect by my support worker (my support workers are patient, polite, kind and helpful) Sometimes
I feel that I have choice about how my supports are provided. (day, time, support workers, activity)	I feel that I have choice about how my supports are provided. (day, time, support workers, activity) Yes	I feel that I have choice about how my supports are provided. (day, time, support workers, activity) No	I feel that I have choice about how my supports are provided. (day, time, support workers, activity) Sometimes

Comments

Question Title

5. Are there any barriers that get in your way going to places or activities you want to do? Please check off if any of these areas are problems for you:

not having enough money to do the things I like.

not having transportation to get where I want to go (like the bus, wheelchair van, HandyDart, car, etc).

not able to get around buildings (stairs, no elevator etc)

having some health issues

not having the technology I would like (internet, computer, iPad, etc.)

not having someone to go with me (like staff, caregivers, family, friends) when I want to go

Comments

Individual Satisfaction Survey 2020

Question Title

1. In which Community Living Victoria programs, do you receive services:

Question Title

2. If you live in a CLV home, SIL, SAL or Home Share, please tell us if you agree with the following:

Question Title

3. If you attend a CLV community inclusion (day) program please tell us if you agree with the following:

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4. If you are part of our Host Agency Program, please tell us if you agree with the following:

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5. Are there any barriers that get in your way going to places or activities you want to do? Please check off if any of these areas are problems for you:

Question Title

6. What you do like about your CLV home or program?

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7. Is there anything you would like to change at your CLV home or program? If so, what would it be?