CX - User Acceptance & Usability Testing

Take our short knowledge check to find out how much you know about user acceptance & usability testing. Submit your answers to see how you did!

Disclaimer: Responses and results are anonymous and may be used to improve the course offerings.

Question Title

* 1. Whose perspective is being used when conducting a user acceptance test?

Depends on what is being tested

The Business

The DHS

The Testing Team

Question Title

* 2. When should you conduct user acceptance testing?

Only during prototyping

Only after the service is published to the public

Only at the end of development before the service goes public

Throughout the Lifecycle of a service

Question Title

* 3. Whose perspective is being used when conducting a usability test?

The User

The Business

The DHS

The Testing Team

Question Title

* 4. When should you conduct Usability Testing?

Only during prototyping

Only after the service is published to the public

Only at the end of development before the service goes public

Throughout the Lifecycle of a service

Question Title

* 5. How does Usability Testing improve the customer experience?

UT helps reduce burden hours

UT focuses on customer feedback to improve services

UT supports human-centered design

All of the above