Coursera Learner Help Center

Please help us improve the Learner Help Center.

Note: This survey is not for requesting help with a problem. If you are looking for support, return to the Learner Help Center.

Question Title

* 1. How did you find the Learner Help Center?

Google search

A link from Coursera.org

A link from course forums

A link from the Coursera community

I have it bookmarked

Other

Question Title

* 2. What kind of help would you prefer?

Instructions on how to solve my problem myself

A way to talk to a person who can help me

Question Title

* 3. How do you usually look for help on the Learner Help Center?

Browsing articles about my issue

Using the search bar to find information about my issue

Looking for the “contact” option

Question Title

* 4. Do you think you can solve the problem you’re having with Coursera on your own, with information in the Learner Help Center?

Yes, and I would prefer that option

Yes, but I would prefer to talk to someone

No, because I couldn’t find helpful information on the Learner Help Center

No, because I think my problem requires in-person help to solve

Question Title

* 5. How easy or difficult is it to find the Learner Help Center when you need help?

Very difficult

Somewhat difficult

Somewhat easy

Very easy

Question Title

* 6. How easy or difficult is it to find information to help you solve your problems on the Learner Help Center?

Very difficult

Somewhat difficult

Somewhat easy

Very easy

Question Title

* 7. How easy or difficult is it to find a way to contact a support person using the Learner Help Center?

Very difficult

Somewhat difficult

Somewhat easy

Very easy

Question Title

* 8. Have you ever paid for a course on Coursera?

Yes, within the last 6 months

Yes, but longer than 6 months ago

No, never

I don't know