1.What assistance did you require today (if more than one option applies, please select all that apply)?

Discuss a repair

Speak with Housing Officer or Welfare Rights Officer

Application query/submission

Pay rent

Other: 

2.How easy was it to contact Parkhead Housing Association with your issue?

Very easy

Easy

Acceptable

Difficult

Very difficult

3.How was your wait time to be assisted by the Front Desk staff?

Excellent

Good

Acceptable

Poor

Very poor

4.How would you rate the service from the Front Desk staff today?

Excellent

Good

Acceptable

Poor

Very poor

5.How would you describe the service you received? (you can choose multiple):

Friendly

Professional

Clear communication

Understanding

Empathetic

Efficient

Other:

6.If you required assistance from someone other than the Front Desk staff, how would you rate the service from them today?

Excellent

Good

Acceptable

Poor

Very poor

7.If you required assistance from someone other than the Front Desk staff, how was your wait time to be assisted by them?

Excellent

Good

Acceptable

Poor

Very poor

8.Please feel free to enter any other feedback: