A Note from the Fire Chief...

100% of survey complete.

Your feedback, positive or negative, is important to the operations of the Geneva Fire Department. Therefore, I look forward to your reply. Should you have any questions or wish to contact me directly, please feel free to call me at (630)232-2530 during normal business hours.
Steve Olson, Fire Chief

* 1. Please enter the numbers located in the lower left corner of the postcard you received. - Thank you!
Example: 09-0001

* 2. Based on your recent contact with the Geneva Fire Department, please rate the following:

  Strongly Agree Agree Disagree Strongly Disagree N/A
Your call was promtly answered by the dispatch center staff
Emergency crews responded promptly
Firefighters/Paramedics projected a positive first impression
Firefighters/Paramedics seemed genuinely concerned
Firefighters/Paramedics seemed genuinely helpful
Firefighters/Paramedics were polite and courteous
Firefighters/Paramedics seemed knowledgeable
Firefighters/Paramedics made you feel at ease
Action taken by firefighters/paramedics was satisfactory
Firefighters/Paramedics kept you informed as to the actions that they were taking
Overall level of service was acceptable

* 3. Is there anything that the Geneva Fire Department should do to improve the quality of its service?