City of Henderson Customer Satisfaction Survey

Thank you for visiting the City of Henderson today. We want to hear how we did. Please take a few minutes to tell us about your experience. Your feedback will be used to improve the services we provide.

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* 1. What was the date and time of your visit (don't forget to indicate am or pm, too)

Date / Time

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* 2. How did we do today?

	Excellent	Good	Below Average	Poor	N/A
Courtesy of team member	Courtesy of team member Excellent	Courtesy of team member Good	Courtesy of team member Below Average	Courtesy of team member Poor	Courtesy of team member N/A
Professionalism of team member	Professionalism of team member Excellent	Professionalism of team member Good	Professionalism of team member Below Average	Professionalism of team member Poor	Professionalism of team member N/A
Ease of finding department/service/site	Ease of finding department/service/site Excellent	Ease of finding department/service/site Good	Ease of finding department/service/site Below Average	Ease of finding department/service/site Poor	Ease of finding department/service/site N/A
Competency of team member in handling issue/question/service	Competency of team member in handling issue/question/service Excellent	Competency of team member in handling issue/question/service Good	Competency of team member in handling issue/question/service Below Average	Competency of team member in handling issue/question/service Poor	Competency of team member in handling issue/question/service N/A
Timeliness of response (wait time to receive service)	Timeliness of response (wait time to receive service) Excellent	Timeliness of response (wait time to receive service) Good	Timeliness of response (wait time to receive service) Below Average	Timeliness of response (wait time to receive service) Poor	Timeliness of response (wait time to receive service) N/A
Overall experience	Overall experience Excellent	Overall experience Good	Overall experience Below Average	Overall experience Poor	Overall experience N/A

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* 3. Please tell us what you liked best about your experience.

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* 4. Please tell us one thing we could improve.

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* 5. Please provide the name(s) of the team member(s) that helped you (if known).

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* 6. If you would like to recognize this team member, please tell us how they provided you with premier customer service today.

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* 7. What was the reason for your visit? (please check all that apply)

Visit the Animal Shelter (Animal Control - PD)

Obtain a passport or get copies of records (City Clerk's Office)

Ask questions or get directions at an information station in City Hall (City Clerk's Office)

Obtain a business license (Business License)

Obtain a permit/file plans (Development Services Center - Community Development)

Get copies of plans or maps (Development Services Center Records)

Pay for a license, permit, water bill, etc. (Cashier)

Apply for a job (Human Resources)

Visit a recreation center, pool or Safekey/Teen Scene Site (Parks and Recreation)

Visit the Henderson Bird Viewing Preserve (Parks and Recreation)

Enjoy a city park (Parks and Recreation)

File a police report or get information from a police officer (Police Department)

Get fingerprinted or obtain a copy of a police report (Police Department)

Set up new water service or ask questions about my water bill (Department of Utility Services)

Apply for a health card (Southern Nevada Health District)

Obtain property information/records or a marriage license (Clark County Assessor's Office)

Other (please indicate visit purpose under question 9 comments)