City of Henderson Customer Satisfaction Survey

The City of Henderson wants to hear about the quality of service you received. Please take a moment to tell us about your experience. Your feedback will be used to improve the services we provide, and we greatly appreciate your input.

Question Title

* 1. What was the date and time service was provided?

Date / Time

Date

Time

AM/PM

Question Title

* 2. What service did you receive or inquire about? (please select one)

Visit the Animal Shelter (Animal Control)

Obtain a passport (City Clerk's Office - Passports)

Ask questions or get directions at an information station in City Hall (City Clerk's Office - Lobby Services)

Obtain or renew a business license (Business License)

Obtain a permit (Development Services Center)

Get a copy of city records, plans or maps (City Clerk - Records)

Visit the cashier to pay for services (Cashiers Window)

Apply for a job or to be a volunteer (Human Resources)

Visit a recreation center or pool (Parks and Recreation)

Visit the Henderson Bird Viewing Preserve (Parks and Recreation)

Visit a city park (Parks and Recreation)

Attend a Safekey/Teen Scene/Adaptive Recreation Inclusion Site (Parks and Recreation)

Participate in a class/workshop/program (Parks and Recreation)

Participate in an adult or youth sports league (Parks and Recreation)

File a police report or make a complaint (Police Department - Lobby Services)

Get fingerprinted (Police Department)

Request records / Background check (Police Department)

Pay a ticket, get information on a warrant, or attend court (Municipal Court)

Interact with a Police Officer (Police Department)

Perform community service or participate in probation programs (Special Programs)

Participate in neighborhood cleanup (Code Enforcement)

Obtain zoning or land use information (Community Development)

Set up new water service or ask questions about my water bill (Utility Services - Customer Service)

Receive information, training, or medical records (Fire)

Other (indicate below)

If you visited us for a service other than the choices listed, please indicate it here

Question Title

* 3. Please provide the first and last name of the team member(s) that assisted you.

Question Title

* 4. How did we do?

	Highly Satisfied	Somewhat Satisfied	Somewhat Dissatisfied	Highly Dissatisfied	N/A
Please rate your satisfaction with the customer service you received.	Please rate your satisfaction with the customer service you received. Highly Satisfied	Please rate your satisfaction with the customer service you received. Somewhat Satisfied	Please rate your satisfaction with the customer service you received. Somewhat Dissatisfied	Please rate your satisfaction with the customer service you received. Highly Dissatisfied	Please rate your satisfaction with the customer service you received. N/A

City of Henderson Customer Satisfaction Survey

Question Title

* 1. What was the date and time service was provided?

Question Title

* 2. What service did you receive or inquire about? (please select one)

Question Title

* 3. Please provide the first and last name of the team member(s) that assisted you.

Question Title

* 4. How did we do?

Question Title

* 5. Please tell us what you liked best about your experience.

Question Title

* 6. Please tell us one thing we could improve.