Organizational CLAS Standards Assessment Survey 

This assessment will serve as the baseline in how well your organization is meeting the Enhanced Culturally and Linguistically Appropriate (CLAS) Standards.  It will help you to make decisions and set priorities, while developing your Diversity/Equity/Inclusion Plan.
 
Please complete the survey with a critical view of your assessment in which your entire organization is aligned with the CLAS Standards.
 
This tool was adapted and modified from the Culturally Competent Annual Self-Evaluation, County of San Diego, Behavioral Health Services and redesigned for Connecting to Care CLAS purposes.

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* 1. Name of Department or program: 

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* 2. Type of position you hold:

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* 3.  Did your organization have a health equity plan prior to the CLAS cohort process? 

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* 4. Does your organization currently have a health equity plan?  

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* 5. Does your organization have a CLAS-related or Diversity/Equity/Inclusion workgroup that currently meets?

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* 6. If yes, What makes this possible (e.g., our organizational culture, leadership buy-in, allotted staff time)?

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* 7. If not, What makes this challenging to implement (e.g., our organizational culture, leadership buy-in, allotted staff time)?

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* 8. Is your organization examining disparities in access to services?

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* 9. Is your organization examining disparities in health outcomes?

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* 10. For the following questions, please indicate if your organization has “Met,” “Partially Met,” “Not Met” or “Unsure” criteria mentioned in the following statements.


Our organization has a strategic plan that advances health equity and improves the quality of our services

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* 11. Our organization reflects the diversity of the individuals we serve (including but not limited to race, ethnicity, gender, age, abilities, sexuality and other) at the leadership staff level

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* 12. Our organization reflects the diversity of the individuals we serve (including but not limited to race, ethnicity, gender, age, abilities, sexuality and other) at the frontline staff  

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* 13. A process is in place to recruit employees who are bi- or multilingual

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* 14.  A process is in place to ensure employees who provide language interpretation (spoken and sign) are competent in this area

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* 15. A process is in place to provide clients access to interpretation services (spoken and sign)

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* 16. A process is in place to provide clients access to translated written materials in their preferred language

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* 17. A process is in place to ensure materials are culturally appealing and easy to understand to clients

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* 18. The organization provides employees training on how to work with language interpreters

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* 19. Note: According to University of Oregon Division of Equity and inclusion; Cultural Humility can be defined as “a practice of self-reflection on how one’s own background and the background of others, impact teaching, learning, research, creative activity, engagement, leadership, etc.”

 According to CDC NPIN; Cultural competence can be defined as “the integration and transformation of knowledge about individuals and groups of people into specific standards, policies, practices, and attitudes used in appropriate cultural settings to increase the quality of services; thereby producing better outcomes.”

A process is in place to assess employees' cultural competence and humility on the job. 

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* 20. A process is in place to provide training to employees around cultural competence and humility

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* 21. Our organization surveys patients/clients to understand if they perceive staff as inclusive

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* 22. Our organization conducts outreach tailored to the populations we serve

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* 23. A process is in place to include patients’/clients' direct input when designing and/or evaluating services

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* 24. A process is in place to evaluate client-level outcomes by demographics (e.g., race, ethnicity, gender identity, age)

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* 25. If So, Do you utilize data to evaluate progress to modify services and supports?

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* 26. Our organization reflects its commitment to cultural and linguistic competence in its administrative practices (e.g. policies and procedures. mission statement, strategic plan, budgeting practice).

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