Skip to content

2026 Terre Haute Transit Ridership Survey

The purpose of this survey, which is being conducted by the Metropolitan Planning Organization on behalf of the Terre Haute Transit Utility, is to collect customer feedback regarding Transit Services, Operations, and Special Needs. Collected information will be evaluated to identify opportunities to improve service and customer satisfaction.
1.Kindly provide the Zip Codes for your Terre Haute home address.
2.Gender
3.What is your race or ethnicity?
4.Age Group
5.How many cars or other motor vehicles are available for you to use?
6.Do you own or rent the place you currently live?
7.What is your approximate average household income?
8.Are you aware of the transit services provided by Rides Mass Transit?
9.Are you aware of the transportation services provided by Thrive West Central?
10.Did you use transit services one year ago?
11.How often do you use transit services now compared to one year ago?
12.Please rate each of the following areas relating to your experience using transit services.
Poor
Fair
Good
Very Good
Excellent
Cleanliness
On-Time
Helpfulness of Staff
Safety
Drivers Courtesy
13.What is the primary purpose of your bus trips?
14.Please tell us which "Day Routes" you use the most.
15.Please tell us if you transfer between routes to reach a final destination.
16.Are you enjoying the Fare-Free transit service?
17.Do you think the Fare-Free transit service has hurt the quality of service provided by the Terre Haute Transit Utility?
18.Please provide comments on the outcome of implementing fare-free transit service.
19.Would you support Bus Stop Improvements, such as shelters, seating, and lighting?
20.Please indicate which stop location(s) need improvement.
21.What time of day do you most often ride the bus?
22.Do you ride the bus on Saturday?
23.If you don't ride the bus on Saturday, please tell us why in the space below.
24.Do you ride the bus in the evening after 6:00 PM
25.Please tell us which "Night Route" you use the most. (Please choose one)
26.If you don't ride the bus in the evening, please tell us why in the space below.
27.If you don’t currently use Terre Haute Transit Services, could you share your reasons for not using the service?
28.Share your ideas on how we can improve transit service or boost ridership below.
Current Progress,
0 of 28 answered