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Insurance Journal Florida Agency/Markets Survey 2012
This brief 20-question survey is intended for owners and managers of Florida property/casualty insurance agencies. All responses are confidential.
1.
Please indicate the region of Florida where your agency is headquartered.
Northwest
North Central
Northeast
East Central
Tampa Bay
Southwest
South Central
Southeast
2.
Is your primary function:
President/CEO
Office Manager
Accounting Manager
Personal Lines Manager
Commercial Lines Manager
Marketing Manager
3.
What was your agency's total property/casualty premium volume in Florida in 2011?
Under $1 million
$1 million - $5 million
$5 million- $10 million
$10 million - $25 million
$25 million - $50 million
$50 million - $100 million
$100 million or more
4.
How many employees does your agency currently have in Florida?
1 to 5
6 to 10
11 to 20
21 to 30
31 to 50
51 to 75
76 to 100
101 to 150
More than 150
5.
Rate the importance of legislative and/or regulatory action on the following insurance issues?
Very Important
Important
Not Important
Personal Injury Protection (PIP)
Very Important
Important
Not Important
Homeowners Insurance Rates
Very Important
Important
Not Important
Commercial Property Insurance Rates
Very Important
Important
Not Important
Doctor-Dispensed Drugs
Very Important
Important
Not Important
Medical Malpractice Tort Reform
Very Important
Important
Not Important
Depopulating Citizens Property Insurance
Very Important
Important
Not Important
Texting While Driving
Very Important
Important
Not Important
Workers' Compensation
Very Important
Important
Not Important
Surplus Lines Taxation
Very Important
Important
Not Important
Hurricane Fund
Very Important
Important
Not Important
Federal flood Insurance
Very Important
Important
Not Important
Health insurance
Very Important
Important
Not Important
6.
Do you think Florida should ban texting while driving?
Yes
No
7.
Do you think surplus lines insurance companies should be permitted to assume some policies from Citizens Property Insurance to help depopulate the state-backed insurer?
Yes
No
8.
How do you rate the overall performance of these officials and executives?
A Excellent
B Very Good
C Good
D Fair
F Poor
Gov. Rick Scott
A Excellent
B Very Good
C Good
D Fair
F Poor
CFO Jeff Atwater
A Excellent
B Very Good
C Good
D Fair
F Poor
Ins. Cmsr. McCarty
A Excellent
B Very Good
C Good
D Fair
F Poor
Fla. Senate Leaders
A Excellent
B Very Good
C Good
D Fair
F Poor
Fla. House Leaders
A Excellent
B Very Good
C Good
D Fair
F Poor
Agency Assn. Leaders
A Excellent
B Very Good
C Good
D Fair
F Poor
P/C Company Execs
A Excellent
B Very Good
C Good
D Fair
F Poor
Citizens Property Mgmnt.
A Excellent
B Very Good
C Good
D Fair
F Poor
9.
Please rate the following Florida private insurance markets overall, taking into consideration their pricing adequacy, coverage adequacy, market availability, ease of access and agency commissions.
Poor
Fair
Good
Excellent
Private Passenger Auto
Poor
Fair
Good
Excellent
Homeowners
Poor
Fair
Good
Excellent
Condo owners
Poor
Fair
Good
Excellent
Tenants
Poor
Fair
Good
Excellent
Commercial General Liability
Poor
Fair
Good
Excellent
Commercial Property- Condos
Poor
Fair
Good
Excellent
Commercial Property-Other
Poor
Fair
Good
Excellent
Commercial Auto
Poor
Fair
Good
Excellent
Motorcycles
Poor
Fair
Good
Excellent
Small Business Workers’ Compensation
Poor
Fair
Good
Excellent
Mid Market Workers’ Compensation
Poor
Fair
Good
Excellent
Medical Malpractice
Poor
Fair
Good
Excellent
Other Professional Liability
Poor
Fair
Good
Excellent
Other (please specify)
10.
In 2011, did your agency staff size in Florida change?
Increased
Decreased
Stayed the same
11.
In 2012, how do you anticipate your agency staff size in Florida to change?
Increase
Decrease
Stay the same
12.
Which, if any, of the following actions do you anticipate your agency taking in 2012?
Sell agency
Buy agency
Join a cluster or aggregator
Upgrade agency technology
Expand into new geographic territory
Restrict business in Florida
Expand into new insurance market
Withdraw from an insurance market
Add a carrier
Drop a carrier
13.
Describe how much your agency's Florida revenues were up or down in 2011 compared to 2010 by line of business.
(-) 1-10%
(-) 11-30%
Decreased more than 30%
0%
(+) 1-10%
(+) 11-30%
Increased more than 30%
Commercial Lines
(-) 1-10%
(-) 11-30%
Decreased more than 30%
0%
(+) 1-10%
(+) 11-30%
Increased more than 30%
Personal Lines
(-) 1-10%
(-) 11-30%
Decreased more than 30%
0%
(+) 1-10%
(+) 11-30%
Increased more than 30%
Employee Benefits/Life
(-) 1-10%
(-) 11-30%
Decreased more than 30%
0%
(+) 1-10%
(+) 11-30%
Increased more than 30%
Fee Income (consulting, other)
(-) 1-10%
(-) 11-30%
Decreased more than 30%
0%
(+) 1-10%
(+) 11-30%
Increased more than 30%
14.
Describe how much you expect your agency's Florida revenues will change in 2012 compared to 2011 by line of business.
(-) 1-10%
(-) 11-30%
Decrease more than 30%
0%
(+) 1-10%
Increase more than 30%
Commercial Lines
(-) 1-10%
(-) 11-30%
Decrease more than 30%
0%
(+) 1-10%
Increase more than 30%
Personal Lines
(-) 1-10%
(-) 11-30%
Decrease more than 30%
0%
(+) 1-10%
Increase more than 30%
Employee Benefits/Life
(-) 1-10%
(-) 11-30%
Decrease more than 30%
0%
(+) 1-10%
Increase more than 30%
Fee Income (consulting, other)
(-) 1-10%
(-) 11-30%
Decrease more than 30%
0%
(+) 1-10%
Increase more than 30%
15.
Are you seeing signs of economic recovery in your agency's Florida commercial lines book of business?
Yes
No
16.
Are you seeing signs of economic recovery in your agency's Florida personal lines book of business?
Yes
No
17.
For 2011, which, if any, of the following strategies did your agency implement in Florida? (Please check all that apply.)
Cut benefits
Shifted health plan costs to employees
Increased benefits
Forced reduction of employees
Postponed hiring
Postponed raises
Increased hiring
Increased compensation
Other (please specify)
18.
For 2012, which, if any, of the following strategies does your agency plan to pursue in Florida? (Please check all that apply.)
Cut benefits
Shift health plan costs to employees
Increase benefits
Force reduction of employees
Postpone hiring
Postpone raises
Increase hiring
Increase compensation
Other (please specify)
19.
There is much written about Florida's insurance climate that is negative. What can you say about Florida's insurance climate that is positive and perhaps overlooked?
20.
ALL responses and participants to this survey will remain confidential. However, Insurance Journal will send the final survey report to you by email if you enter your email here. Thank you.
Name:
Agency:
City/Town:
Email Address: