The Local Pensions Partnership aims to provide our fund members with high quality customer service. We appreciate you taking the time to fill in the survey form to help our service achieve excellence. Please be advised that satisfaction will be assumed if this survey is not returned.

* 1. If you have written to, faxed or emailed the LPP in the last year, did you receive a full reply or acknowledgement within 5 working days?

* 2. If you have telephoned the LPP in the last year, please indicate the number that you used:

* 3. Was the telephone answered promptly?

* 4. If we could not answer your query straight away did we contact you within the time stated?

* 5. How satisfied are you with the way your enquiry was dealt with?

* 6. From the experience of your last communication do you feel that the LPP staff were:

  Very Good Good Poor Very Poor
Helpful
Polite
Professional
Knowledgeable

* 7. In your most recent customer service experience, how did you contact the LPP member of staff?

* 8. Do you find that the LPP communications are in 'Plain English'? i.e. ''The message is clear, easy to understand, with no jargon or abbreviations.''

* 9. How satisfied are you with the quality of the information we provide?

* 10. Were the forms easy to complete?

* 11. If you are a registered user of Axis how would you rate the system?

* 12. How often have you used the LPFA website (www.lpfa.org.uk)?

* 13. If you have used the website, was sufficient information available and easy to find?

* 14. We may provide pension information talks from time to time. Would you value the opportunity to attend a presentation?

* 15. How do you rate the overall service you received from the LPP?

* 16. If you have any praise or positive feedback, please use the space provided.

* 17. If you have found the service less than satisfactory, or have any changes you would like us to make to improve our service to you, please use the space provided.

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