Tech Support Customer Satisfaction

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* 1. How would you rate City of San Rafael Tech Support Services overall quality of service (equipment ordering, software installations, onboarding, resolving technology issues)?

0 (Low)

Average

100 (High)

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 2. How often do you login to a City-provided computer?

Daily

1-2 times per week

1-2 times per month

Rarely

Never - not relevant to my job

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* 3. How often do you open a tech support ticket?

Daily

Weekly

Monthly

Rarely

Never, I don't have any tech support needs

Never, I don’t trust it will be resolved

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* 4. Would you recommend City of San Rafael Tech Support Services to a friend or another agency/company?

Yes

No

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* 5. What one thing could we do to increase your satisfaction with Tech Support?

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* 6. What department do you work in?