Performance

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* 1. How satisfied are you with CRC's performance in PROVIDING TIMELY QUOTATIONS?

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* 2. How satisfied are you with CRC's performance in SPECIAL PROCESSING CAPABILITIES?

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* 3. How satisfied are you with CRC's performance in JOB STATUS COMMUNICATION?

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* 4. How satisfied are you with CRC's performance in ON-TIME DELIVERY?

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* 5. How satisfied are you with CRC's performance in INSPECTION CAPABILITIES?

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* 6. How satisfied are you with CRC's performance in QUALITY COMPLAINT RESPONSE TIME (i.e. corrective actions, rework, etc.)?

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* 7. How satisfied are you with CRC's performance in BILLING ACCURACY?

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* 8. In order of importance, rank each factor that influences your decision in selecting a metal finishing supplier.  (Use 1 for most important and 4 for least important)  For example, Customer Service = 3, Turn-time = 2, Price = 4, Quality = 1

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* 9. Comparing CRC pricing with industry competitors, where would you rate CRC?

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* 10. Please provide your comments. Your feedback is critical in making our organization better

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* 11. VISA GIVEAWAY: ChemResearch greatly values your feedback. In appreciation for your participation, ChemResearch will raffle off a $100.00 Visa Gift Card to one lucky customer who completes our Customer Satisfaction survey. If you would like to participate in the Visa Gift Card giveaway, please complete the following information to be entered into the giveaway.

The raffle drawing will be held on the close of business day on Friday, September 6, 2024. Only one winner will be selected and be notified by telephone at the number provided. Good luck!

*Customer participation only*

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