Community and Family Services - Stakeholders 2018

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* 1. Do you feel that the Ottawa Booth's Community & Family Services (CFS) provides the services as described in its service delivery mandate?

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

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* 2. CFS operates Monday to Friday between 12:30 and 4:00 PM. Are these hours suitable for your clients?

Yes

No

If NO, please suggest appropriate alternative operational hours

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* 3. We are located at the Ottawa Booth Centre at 171 George Street on the Byward Market. Is this location suitable for the clients you refer?

Yes

No

If NO, please explain.

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* 4. Our emergency food bank is designed to serve as a supplement to existing food banks in the city. It is accessible once every 3 months only after clients have accessed their local food bank. Do you feel that our emergency food bank meets the needs of our community?

Yes

No

If NO, please explain how the services could be enhanced or improved.

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* 5. Our emergency clothing & household vouchers are accessible once every 6 months. Do you feel that this is a reasonable and manageable services interval for your clients?

Yes

No

If NO, please explain how the services could be enhanced or improved

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* 6. In regards to our current voucher program, which option is more suitable for your clients?

Dollar amount ($35.00 per person)

Itemizing (e.g. 2 shirts, 1 pair of socks, etc.)

Additional Comments

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* 7. Overall, are we meeting the needs of your clients?

Yes

No

If NO, how can we improve our services to better meet their needs.

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* 8. Are there any services not being offered in the community that The Salvation Army's CFS program should consider?