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Customer Satisfaction Survey

We value your feedback and would love to hear about your recent experience with us.
Please take a few moments to share your thoughts. Your input will help us enhance our services and better serve you in the future.
All responses are voluntary and will remain confidential.
We appreciate your time and insights!
1.Which American Job Center/One-stop center location did you visit?(Required.)
2.Were you able to meet with a staff member?
3.How did you access services?
4.If you went to the American Job Center/One-Stop center in person, did you face any of the following accessibility issues? Please select all that apply.
5.If you drove to the American Job Center/One-Stop center, were you able to find parking easily?
6.How far did you have to travel one-way to access the American Job Center/One-Stop Center? Please select the mode of transportation and distance traveled (in miles).
7.Are you enrolled in, or did you receive services from, any of the following programs?
8.Were services provided programmatically accessible?(Required.)
Were you able to get the services that you wanted
If you have a disability, were you provided with accommodations, such as assistive technology. 
Programmatic Accessibility 
9.Did you receive services by phone, email, or internet? If so, please provide responses to the following accessibility questions.
Did you find it easy to connect with a staff member
Did you receive the services your were looking for
Were there any technology difficulties
If you accessed our website, did you find it easy to navigate to find what you were looking for
Remote Accessibility 
10.Why did you come to the American Job Center/One-stop center for assistance?(Required.)
11.If filing for or receiving Unemployment benefits, how were your unemployment questions answered?(Required.)
12.If you received assistance with an Unemployment claim, were you satisfied with the level of services you received from the assigned claim specialist?(Required.)
13.Through your visit today, did you learn more about your rights and responsibilities when it comes to Unemployment benefits?
14.On a scale of 1 to 5 (1 = lowest, 5 = highest), how would you rate the following services you received? Select ‘Not Applicable’ if you did not participate.(Required.)
Rating Scale
Help with job search using the NEworks website (NEworks.nebraska.gov)
Help with resume and/or cover letter
Help with job application
Help finding Veteran services
Help finding labor market information
Help with a job interview
Help filing for Unemployment Insurance (UI) benefits
Networking/Job Leads
Help finding information on training opportunities
15.In general, how satisfied or dissatisfied were you with the services you received?(Required.)
16.Did you have an appointment?(Required.)
17.How long did you have to wait before you met with a staff member?
18.Did staff act professionally and treat you with respect?
19.How likely are you to recommend our services to others?
20.How did you hear about the services available at the American Job Center/One-Stop center?
21.What field of work are you interested in?
22.What barriers have prevented you from participating in workforce programs? Please select all that apply.
23.Would you like someone from the American Job Center/One-Stop center to contact you to talk about your recent visit?
24.If yes, please provide your contact information below. 
25.Please use this space to provide any additional comments or feedback pertaining to the services you received. 
26.If you experienced any physical or programmatic accessibility issues in your attempt to participate in workforce programs or receive services, please provide us with a detailed summary of what you required and did not receive during your visit.
Current Progress,
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