Minnillo & Jenkins Co., LPA Client Survey Question Title * 1. Overall, how satisfied are you with your experience with Minnillo & Jenkins Co., LPA? Extremely Dissatisfied Dissatisfied Neutral Satisfied Extremely Satisfied Extremely Dissatisfied Dissatisfied Neutral Satisfied Extremely Satisfied Question Title * 2. Which attorney did you retain for your legal issue? Chris (Christian) Jenkins PJ (Paul) Minnillo Jim (James) Ludwig David Gast Robb Stokar Andy Ruben Question Title * 3. Was your attorney qualified and knowledgeable about the are of law pertaining to your legal issue? Did not know what he/she was talking about Seemed to have a basic understanding, but no depth knowledge Knew how to answer most of my questions, but was not able to answer them all Seemed very qualified and knowledgeable Did not know what he/she was talking about Seemed to have a basic understanding, but no depth knowledge Knew how to answer most of my questions, but was not able to answer them all Seemed very qualified and knowledgeable Question Title * 4. Do you feel the firm was reasonably priced for the services provided? Very pricey A little on the high end Neutral Not too expensive Great price for the services I received Very pricey A little on the high end Neutral Not too expensive Great price for the services I received Question Title * 5. How do you feel about our phone system and its ease of reaching the desired party? Please select all that apply. I have no issues with the phone system The phone rang forever before someone picked up I was transferred to too many people before I reached the desired connection Bad connections/call dropped Staff not knowledgable on where the call should go/not sure where they should put my call My call was not returned within 24 hours of leaving a message. The after-hours answering service was polite. The after-hours answering service was not pleasant. Other (please specify) Question Title * 6. How satisfied are you with the support staff (receptionist, legal assistants, paralegals)? Extremely Dissatisfied Dissatisfied Neutral - I did not have any experience with the support staff Satisfied Extremely Satisfied Extremely Dissatisfied Dissatisfied Neutral - I did not have any experience with the support staff Satisfied Extremely Satisfied Question Title * 7. How likely are you to represent this law firm to someone looking for legal services? Not likely at all I might Neutral Somewhat likely Extremely likely Not likely at all I might Neutral Somewhat likely Extremely likely Question Title * 8. How satisfied are/were you with the response time of your attorney to your email or phone calls? Never returned my calls/emails Would respond to emails but not calls Would respond to calls but not emails Would return correspondence after numerous attempts to reach them Got back to me in a timely manner Never returned my calls/emails Would respond to emails but not calls Would respond to calls but not emails Would return correspondence after numerous attempts to reach them Got back to me in a timely manner Other (please specify) Question Title * 9. Would you like to make any special comments about our firm, the attorneys or staff, website, or anything else? Question Title * 10. Would you be willing for us to use your review/comment above on our website testimonials page or our Google listing? We will contact you to confirm prior to publishing. Yes No If yes, could you provide your last name and first initial? Type "Anonymous" if you wish to remain anonymous. Submit