Aged Sector Survey

Supporting older people from CALD backgrounds

This survey can be completed by anyone who works in aged care services, and will help determine the training topics provided by MRC Tasmania in the future. It will take approximately 10 minutes to complete.

Everyone who completes the survey will be in the draw to win one of 2 x $50 WISH vouchers! Please provide an email address at the end of the survey if you would like to be in the draw.

This survey closes 31st December, 2020.

The acronym CALD is used in this survey to stand for culturally and linguistically diverse, and refers to someone born overseas with language or cultural norms that differ from Anglo-Australian.

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* 1. Your organisation name

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* 2. Your region

South Tasmania

North Tasmania

North West Tasmania

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* 3. Do you identify as being from a CALD background?

Yes

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* 4. Do you identify as Aboriginal or Torres Strait Islander?

Yes

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* 5. What is your main role at your organisation?

Manager

Direct care worker

Nurse (enrolled or registered)

Volunteer

Service worker

Other (please specify)

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* 6. What aged care services does your organisation provide? Please select all that apply

Residential Care

Short Term (Respite) Care

Home Care Packages

Commonwealth Home Support Program

Home and Community Care (HACC)

Other (please specify)

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* 7. Do you have experience in providing care for someone from a CALD background?

Yes

If yes, please indicate what background(s) your clients came from

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* 8. Did you encounter any issues when providing care for someone from a CALD background?

Yes

Not applicable

If yes, please describe

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* 9. Please select which issues you have encountered when providing care for someone from a CALD background (select all that apply)

Language barriers (verbal)

Language barriers (written)

Communication styles

Misunderstanding with family members

Food or dietary requirements

Dress requirements

Religious needs

Other cultural needs

Personal space

Not applicable

Other (please specify)

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* 10. Please indicate your level of confidence and knowledge when providing care for someone from a CALD background, regardless if you have had experience or not.

Not at all confident

Extremely confident

Not at all confident

Extremely confident

Comments

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* 11. What would be of help to you when providing support for people from CALD backgrounds? (select all that apply)

Translated documentation

Communication cards (multilingual picture cards)

Resources in other languages (CDs, DVDs, games, books)

Training

Mentoring

Not sure

Other (please specify)

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* 12. As you know, many cultures have specific customs and traditions. Which cultures would you like to improve your understanding of to better provide culturally appropriate aged care?

Nepalese

Bhutanese

Indian

Pakistani

Chinese

Italian

German

Greek

Dutch

Polish

Croatian

Malaysian

Indonesian

Vietnamese

Myanmar (Burmese)

Ethiopian

Eritrean

Sudanese

Somalian

Iranian

Iraqi

Syrian

Afghanistan

Not applicable

Other (please specify)

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* 13. What is your understanding of the term cultural safety?

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* 14. Do you have any ideas for training sessions you would be interested in?

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* 15. Please indicate the topics that would be of interest to you, or that you require further training in to work effectively (select all that apply)

Cross cultural communication

Use of translation and interpreting services

Improving cultural competency and intelligence

Understanding culture, bias and privilege

Diversity, equity and inclusion

Cultural safety

Accessing multilingual resources

Providing care for consumers/clients from culturally diverse backgrounds

Supporting CALD consumers with care planning and setting priorities or goals

Spiritual care considerations

Religious considerations

Working with colleagues from culturally diverse backgrounds

Understanding cultural diversity in your local community (demographics)

Supporting culturally inclusive feedback and complaints

Dementia care with a multicultural perspective

Palliative care with a multicultural perspective

Advanced Care Planning with a multicultural perspective

Mental health with a multicultural perspective

I'm not interested in training

Other (please specify)

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* 16. If you would like to enter the draw for one of 2 x $50 gift vouchers, please provide your e-mail address here. Note, only surveys submitted by the deadline of 31/12/2020 will be in the draw.

Email Address

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* 17. Please provide contact details if you would like someone to get in touch with you to discuss anything further.

Name

Email Address

Phone Number

If you would like further information or support in providing culturally appropriate aged care, please contact Ruth Osborne, PICAC officer at MRC Tasmania rosborne@mrctas.org.au or phone (03) 6221 0999.

PICAC (Partners in Culturally Appropriate Care) is a federally funded national program to support aged care service providers to provide culturally appropriate and inclusive care to older people from CALD backgrounds. Trainings and support are provided free of charge.

Disclaimer: information provided will be treated in confidence and only used for the purposes of helping to improve our service provision