Recreation Software Customer Satisfaction Survey Thank you for taking the time to take this survey, we value your input. The City of Renton is looking to update our registration software for recreation programs and facility reservations. We want to know what matters most to you. * 1. How often do you register for programs/events with the City of Renton? Once a year Every 2-3 months Monthly Weekly Daily Do not use * 2. How have you registered for a program or made a facility reservation? (select all that apply) By phone In person at the Renton Community Center or Senior Activity Center Online at rentonwa.gov/cybersignup * 3. If you registered over the phone, how would you rate our experience? Excellent Good Average Needs Improvement Unacceptable Have not registered over the phone Is there anything we could do that would improve your over the phone registration experience? * 4. If you registered in person, how would you rate your experience? Excellent Good Average Needs Improvement Unacceptable Have not registered in person Is there anything we could do that would improve our in person registration experience? * 5. If you used online registration, how would you rate your experience? Excellent Good Average Needs Improvement Unacceptable Have not used online registration Is there anything we could do that would improve your online registration experience? * 6. When registering for programs (any method) what forms of communication do you expect? (select all that apply) Receipt Registration Confirmation Program Start Date Reminder Cancellation Notice Course Update Notice Other * 7. How do you prefer to receive this information (select all that apply)? Email Text Print * 8. If you haven't registered online, please tell us why. * 9. Based on your awareness of our registration and reservation process what can we do better? Click HERE to submit your answers. Thank you!