CX - Reporting on Usability Testing

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Methodology used to test

Test results

Findings/Recommendations

All of the above

Success rate of service navigation/completion

Comments/recommendations made by the participants

Timing of each task completion

Error rate for each task

Timing of each task completion

Responses from the participant when probed/questioned by the moderator

Comments/recommendations made by the participant

Issues observed with the service's functionality

Based on what is easiest to update

Based on the severity of the issue

Based on a user's comments

You do not need to prioritize

Budget

Schedule

Availability

All of the above