We are asking those who have been in contact with the Planning Compliance Service recently about their experience. This will help us to identify the things we do well and those that could be improved. We would be grateful if you would complete this questionnaire, which will help us to provide you with a better service. Your replies will be treated with the strictest of confidence.

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* 1. Were you the person who made the complaint or the person under investigation?

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* 2. Were you dealt with professionally and courteously?

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* 3. Were you offered satisfactory advice and explanations?

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* 4. Were you satisfied with the manner in which you were able to obtain information concerning the progress of the case?

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