Welcome

 
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Thank you for participating in the 2020 Contact Centre Best Practice Report - Australia's most comprehensive contact centre industry report. All contributors to the report will receive a copy of the report and a customised presentation showcasing how their contact centre compares. 

Please note that all data collected is treated with confidentiality and will not be disclosed to any third party. You can view our Privacy Policy via: https://www.smaart.com.au/privacy-policy 

Please watch this short video before commencing:

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