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Industrial OEMs - 2021 Canadian Electrical & Automation Industry Survey
Emerging Stronger on the Other Side of the Pandemic
This survey includes 15 multiple-choice questions and will take approx. 5 minutes to complete.
1.
What is your Primary role within the company?
Management/Owner
Plant/Maintenance Engineer
Design/Consulting Engineer
Sales
Purchasing/Procurement/Inventory
2.
What influence do you have over electrical/automation product purchases?
I am the primary purchaser at my company
I can make discretionary purchases (e.g. I have a P-card)
I am involved in the decision-making and specification process
I am involved in researching products only
3.
Where do you search for electrical/automation product information? (check all that apply)
Manufacturers’/agents’ websites
Distributors’ websites
Google
Industry publications
Blogs
Manufacturers’ sales rep
Distributors’ sales rep
Other (please specify)
4.
Where does your company typically buy electrical/automation products from? (check all that apply)
Electrical distributor branches
Electrical distributors’ e-Commerce sites
Automation distributors
Automation distributors’ e-Commerce sites
Direct from manufacturers and/or agents
Third-party e-Commerce sites (i.e. Amazon, etc.)
Other (please specify)
5.
What percentage of electrical/automation product purchases do you expect to make from distributors’
e-Commerce sites in the next 12-18 months?
None
1-10%
11-20%
21-40%
41-60%
61-80%
Over 80%
6.
During this pandemic, which products have been in short supply? (check all that apply)
Lighting
Wire and cable
Distribution equipment
Wiring supplies
Conduit
PVC pipe
Motor and control
Datacom
Power supplies and transformers
Test and measurement tools
Automation & robotics
Machine safety
Motion control
Pneumatics
Energy monitoring
Process controls
Power & energy management
Other (please specify)
7.
Which products have you changed specifications for as a result of availability issues? (check all that apply)
Lighting
Wire and cable
Distribution equipment
Wiring supplies
Conduit
PVC pipe
Motor and control
Datacom
Power supplies and transformers
Test and measurement tools
Automation & robotics
Machine safety
Motion control
Pneumatics
Energy monitoring
Process controls
Power & energy management
Other (please specify)
8.
When an electrical/automation product is unavailable, how do you generally resolve supply issues? (check all that apply)
Specs are changed and we source alternative products from existing suppliers
Specs are changed and we source alternative products from new suppliers
Specs are kept the same and we source specified products from new suppliers
9.
What new suppliers have you sourced electrical/automation products from during the pandemic? (check all that apply)
Other electrical/automation distributors outside of my regular network
Direct from manufacturers and/or agents
Suppliers from outside Canada
Third-party e-Commerce sites (i.e. Amazon, etc.)
Surplus houses
Other (please specify)
10.
How likely will you continue to source from these alternative suppliers when this pandemic has ended?
Very likely
Likely
Somewhat likely
Unlikely
11.
Which of these factors are most important when deciding where to buy electrical/automation products from? (choose only 3)
Distributor partnerships
Product variety
Price
Lead times/availability
Online ordering capabilities
Flexible delivery/pick-up options
Hours of operation
Customer/technical support
Flexible returns/exchange options
Other (please specify)
12.
Please rate your overall satisfaction with distributors during this pandemic in these areas: (1 = not satisfied; 3 = very satisfied)
1
2
3
Hours of operation
1
2
3
Online ordering capabilities
1
2
3
Product information
1
2
3
Application/technical expertise
1
2
3
Product availability
1
2
3
Delivery/pick-up options
1
2
3
Virtual meeting facilitation
1
2
3
Customer support
1
2
3
Exchange/return policies
1
2
3
13.
How do you prefer to receive updates about new products and services? (check all that apply)
Email communications
Virtual meetings/demos
Sales rep
Tradeshows
Videos
Social media
Mobile app
Manufacturers’ sales rep
Distributors’ sales rep
Other (please specify)
14.
How do you prefer to interact with distributors when this pandemic has ended?
Virtual meetings only
In-person meetings only
Combination of both
15.
What other value-added services can distributors provide to help your business, both during and after this pandemic?
16.
Provide your contact details for a chance to win one of three $100 Visa gift e-cards!
Full Name:
Company:
Email Address:
Thank you for completing this survey. If you have any questions, please contact info@electrofed.com.
If you have provided us with your contact details, your name will be entered into the prize draw for a chance to win a $100 Visa gift e-card. Good luck!
