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PHD Stakeholder Feedback on Proposed Mission and Strategy 2026 - 2030

1.Which of the following best describes your relationship with PHD?(Required.)
Mission
To work in partnership with Darlington GP practices and other service providers to deliver high quality care that puts the patient first.
2.Do you feel this proposed Mission is a good fit for PHD?(Required.)
3.If you think the mission could be improved, please suggest how.
Vision
A future where:
• Care is accessible, co-ordinated and holistic
• PHD is the trusted delivery partner for the wider health system.
• We work with partners to provide integrated healthcare, actively tackling health inequalities.
4.Do you feel this proposed Vision is a good fit for PHD?(Required.)
5.If you think the Vision could be improved, please suggest how.
Values
To achieve the mission and vision of this strategy, we need all associated with PHD to live by these values:
• Safe. We must deliver a safe space for patients and staff
• People Centred. We must put the patient and clients first in all that we do.
• Authentic. We must be true to our vision and operate honestly and openly
• Collaborative. We must work with all the GP practices and the Health and Care system seamlessly with good communication.
• Effective. We must always focus on what works best for the people we care for
6.Do these proposed Values reflect how PHD should work and behave?(Required.)
7.If you think the Values could be improved, please suggest how.
Actions to Realise the Vision

Quality. Maintaining the highest standards of clinical governance will always be PHD’s highest priority. Providing safe, clinically auditable work is fundamental and will never be compromised.

Innovation. While quality must remain the cornerstone of everything we do, we recognise that the system cannot move forward—or achieve improved outcomes—without PHD being at the forefront of innovation and service development.

Sustainability. PHD must deliver value-for-money services and reinvest surpluses into patient care, strengthening the system we serve. We also need to operate with sufficient margins and reserves to finance contracts and withstand unexpected external factors.
8.Do you feel these proposed Actions to Realise the Vision are a good fit for PHD?(Required.)
9.If you think Actions to Realise the Vision could be improved, please suggest how.
10.What do you like about PHD(Required.)
11.What would you suggest PHD should improve as an organisation?(Required.)
12.Are there any services you feel PHD could provide in future that it does not currently provide?(Required.)
13.Do you have any other comments or suggestions on PHDs proposed strategy or future direction?(Required.)
Next Steps
• Develop a patient charter
• Develop an action plan to realise the vision
• Revise our risk register

Thank you for your feedback. Your views will help shape PHD’s final mission, vision, values and strategic priorities for 2026–2030.