You are invited to complete this survey about CEHL’s communication with co-ops and co-op members. 

By completing this survey you will be helping us to focus in on what our biggest challenges are and what opportunities we need to consider to improve communications.

Information gathered in the survey will be used to inform the 2021/22 Communications Plan along with feedback already received through the Member Satisfaction Survey and other channels.

The survey will take about 10 minutes to complete.  
A summary of the findings from the survey will be shared in Co-operatively Speaking.

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* 1. How satisfied are you with the information provided on the CEHL website ...

  Very satisfied Fairly satisfied Neutral, neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied
In the Co-op housing menu item
In the Co-op Resources section
On the News/What's on page
Have your say pages
The Shareholder reports

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* 2. How satisfied are you with the information provided in ...

  Very satisfied Fairly satisfied Neutral - neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied
My portal home page
Monthly update (sent to co-op directors)
Co-operatively Speaking newsletter
Direct letter or email
Videos
Question and Answer Forums (Q&A)

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* 3. Overall, which statement best describes your view of communications you receive from CEHL ..

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* 4. What one thing do you think would improve communications sent by CEHL?

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* 5. What topics do you feel are important for your co-op to know more about?  Select your top 5

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* 6. In the past year we have seen an increase of misinformation being shared among members via email and on social media platforms.

It is an issue for all of us to address, CEHL, co-ops and as individuals.

Where do you receive most of your information about what is happening in the Program? 

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* 7. To understand Program issues, which of the following sources do you trust for accurate information?

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* 8. What do you suggest would improve information sharing and building trust?

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* 9. CEHL sends information about Program topics, issues and activities to co-op directors eg: memos, policy consultation, monthly updates, training 

Select the statement that best applies to your experience.  Does your co-op ...

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* 10. I prefer to receive information about CEHL Program activities ...

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* 11. Currently 58% of members are registered for the portal.  What do you think would increase usage of the portal?

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* 12. How frequently would your co-op like to receive communications from CEHL?

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* 13. Do you use a social media platform?

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* 14. Which social media platforms do you use?
Select as many as you use

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* 15. If CEHL set up a social media platform are you likely to use it?

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* 16. Do you have any further suggestions that you think would improve communications?

Thank you for taking the time to complete this survey.  
Your feedback will be used to inform the 2021/2022 Communications Plan.

A summary of the findings from the survey will be published in Co-operatively Speaking.
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