Client Satisfaction Survey

Thank you for your participation in this survey!  We appreciate your help in our efforts to improve our services.

 

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* 1. My child and I feel physically safe when we are at Children’s Advantage.

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* 2. My child and I feel emotionally safe when we are at Children’s Advantage.

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* 3. The Intake Specialist whom I first spoke with listened to my needs and offered me choices about the services that I receive.

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* 4. The facility is comfortable and attractive.

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* 5. The receptionists, office staff, and financial staff seemed professional, friendly, knowledgeable, and helpful.

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* 6. The explanation of the cost of services was clear.

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* 7. I am given the opportunity to adjust my client fee, if possible.

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* 8. My initial phone call with the intake specialist, to schedule my child’s first appointment, was handled in a way that met my needs.

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* 9. I feel comfortable talking with my therapist.

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* 10. Please choose your provider from the list below.

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* 11. My therapist listens to my needs.

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* 12. My Intake Therapist explained to me why they asked me to complete a survey regarding difficult experiences in my life.

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* 13. I am satisfied with the counseling services my child is receiving at Children's Advantage

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* 14.  I know whom to call if my child is having a crisis.

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* 15. If a friend were in need of similar help, I would recommend Children's Advantage.

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* 16. How likely are you to continue utilizing services at Children’s Advantage?

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* 17. Have you visited our website?

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* 18. If you have visited our website, overall how satisfied or dissatisfied are you with the content?

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* 19. What is most important in your decision to continue with treatment at Children’s Advantage?

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* 20. My child and I discuss progress with our counselor.

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* 21. My child has made progress with counseling services.

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* 22. Please tell us a little about your child.

  Sex Race Age
Demographics

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* 23. Number of Counseling Sessions Completed

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* 24. Name (Optional)

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* 25. Please give us your thoughts on the reminder text system: 

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