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2023 Counseling Survey

Client Satisfaction Survey

Thank you for your participation in this survey!  We appreciate your help in our efforts to improve our services.

 
1.My child and I feel physically safe when we are at Children’s Advantage.
2.My child and I feel emotionally safe when we are at Children’s Advantage.
3.The Intake Specialist whom I first spoke with listened to my needs and offered me choices about the services that I receive.
4.The facility is comfortable and attractive.
5.The receptionists, office staff, and financial staff seemed professional, friendly, knowledgeable, and helpful.
6.The explanation of the cost of services was clear.
7.I am given the opportunity to adjust my client fee, if possible.
8.My initial phone call with the intake specialist, to schedule my child’s first appointment, was handled in a way that met my needs.
9.I feel comfortable talking with my therapist.
10.Please choose your provider from the list below.
11.My therapist listens to my needs.
12.My Intake Therapist explained to me why they asked me to complete a survey regarding difficult experiences in my life.
13.I am satisfied with the counseling services my child is receiving at Children's Advantage
14. I know whom to call if my child is having a crisis.
15.If a friend were in need of similar help, I would recommend Children's Advantage.
16.How likely are you to continue utilizing services at Children’s Advantage?
17.Have you visited our website?
18.If you have visited our website, overall how satisfied or dissatisfied are you with the content?
19.What is most important in your decision to continue with treatment at Children’s Advantage?
20.My child and I discuss progress with our counselor.
21.My child has made progress with counseling services.
22.Please tell us a little about your child.
Sex
Race
Age
Demographics
23.Number of Counseling Sessions Completed
24.Name (Optional)
25.Please give us your thoughts on the reminder text system: